. >> felicia thompson with the better business is concerned on how it's sold. pay the 7 136 custom complaints to the bbb in the last year. >> just hard to get ahold of this company. >> customers say i called during my trial period. and the representative insisted i try the product first. i'd yell no. she says okay i'll just charge business. while lash renew gives you 14 days to cancel. >> their free trial started. and under terms it says 4 to 10 days. >> it's nearly impossible on those cases to send the product back before that free triem period ends. >> the cancellation rules are clear and had no reason for all of the complaints. free trial periods can be really tricky. i would avoid t sections and let joe know for all the ways to protect. i'm investigator joe ducey. >> you've got a problem let me know. ? it's operation santa claus ? ? >>> it is time to take action and help out operation santa claus. for the four amazing charities listed right here on your screen. >> and for every $5 you give you'll get one entry to win a awe that jingle. makes me want to jam

. >> felicia thompson with the better business is concerned how it's sold. if you cancel it send it back. instead. >> we have consumers coming to us saying that i was charged $150 for this product. >> 136 custom complaints to the bbb in the many about cancellation rules. >> just hard to get ahold of this company. >> customers say i called during my cancellation period. and the representative insisted i try the product first. she says okay i'll just charge your card $89. one was a mail drop. the other housed a different business. while lash renew gives you 14 days to cancel. >> their free trial period their project. >> the small print lists a four day delivery time. >> it's nearly impossible in those cases to actually receive the product, try the product, and send the product back before that free trial period ends. >> the cancellation rules are clear and had no reason for all of the complaints. free trial periods can be really tricky. i would avoid them. let joe know for all the ways to protect your money. know. >>> all right. let's talk about your most accu

. >> felicia thompson found this in scam complaints on the scam tracker site. we have had a similar decline. and no team received a dozen announced they were raided in india. it is claiming to be an irs agent. >> this is so successful for so long. expected to pop up somewhere else and keep the land line calls. and have a great day. if you have got a p >> . >>> i-10 shut down from the stack until you hit state route 51. this is until saturday morning at 9:00 a.m. then they are going to switch the direction and do the westbound side and this is the i-17 split and that same timeframe on saturday until 9:00 a.m. on sunday. to get around both the closures. north or southbound can help you with the congestion and the closure you will see there. town from mcdowell to gilbert road. this is friday night until 10:00 p.m. and monday morning at 5:00 a.m. you will see the portion of the freeway closed. best option is to take mcdowell and u.s. 60 and get around the closure. couple of projects out and on grand avenue. head to abc15.com for all the details. >>> 5:14 right now.