and feliciano can see she's terrified. >> you can hear her crying.ching up to the suspect's arm because he was choking her, trying to get some air. >> feliciano tries to negotiate with the suspect in both english and spanish. >> he wasn't complying. he immediately just started telling us to put down our guns and to leave, that he would kill her. >> in the meantime, heavily armed s.w.a.t. teams roll in and surround the building, closing off four city blocks. police move in as the suspect shouts at them from behind his hostage. after repeatedly asking the gunman to drop his weapon, feliciano knows he doesn't have much time left. the gunman's now on the streets with crowds nearby. >> i'm not going to lie to you. it's a scary situation. i'm not the best shot. that was one of my fears there, you know, that i would miss my shot and possibly hit miss gonzales. >> then feliciano gets his opportunity. a police officer moves to the side, temporarily distracting the suspect. feliciano sees a clear shot and fires a single bullet, hitting the suspect in the head.