>> fickett. hey, fickett. talk to me, man. >> how come? >> okay. >> narrator: one of the inmates has smuggled todd a razor blade. >> can you grab a camera and come in here, please? come on, fickett. why don't you take this stuff down? >> there's a man in there bleeding to death. >> narrator: the officers can't go into his cell to give him first aid until they're sure he can't attack them. they need to handcuff him through the tray slot on his door. >> hey fickett, do me a favor. put that towel over there on your arm, okay? let's just at least slow that bleeding down. >> put it on your arm, let's slow it down. are you willing to cuff up? are you willing to come out? >> fickett, listen! you need to cuff so i can come in and fix that. holy (bleep). >> come on, fickett. come on, we're gonna help you. come on, fickett. we'll go right to the classroom. >> so another day on the job? >> another day on the job. we probably average about 20 of these a month, so... in the last year, i've become an expert on blood, i guess. >> it doesn't just mop up,