the behaviour of some short term payday lenders is unacceptable the financial ombudsman service saysmore than doubled over the last year. this was in spite of the fact that one of the biggest providers, wonga, went bust. here's our personal finance correspondent, simon gompertz. with a loan from wonga.comn... waqa collapsed partly due to the weight of compensation claims. if it hadn't claimed there might have been even more gripes from borrowers, saying no—one checked if they could afford a loan or they won't given the right information. the financial ombudsman service said it had 40,000 complaints about pay—day loans in the year to march, up 130%. its also concerned about fraud and scams, up 40% to 12,000 complaints, including a sharp rise in people tricked into transferring money out of their bank accou nts transferring money out of their bank accounts what meanwhile, the most complained about financial product ever, payment protection insurance, oi’ ever, payment protection insurance, or ppi, saw a slight fall to 180,000. for a lot of people it's about being lent money that's unaf

joining us now is caroline wayman, chief executive of the financial ombudsman service. that acts on behalf of borrowers. is this cause for concern?” that acts on behalf of borrowers. is this cause for concern? i think we would always say that people don't need to use a middle man to bring a complaint, if people are unsure, they can give us a call at the ombudsman. it is of concern that we are needing to uphold as many complaints as we are. if a borrower a i complaints as we are. if a borrower aier complaints as we are. if a borrower a i er appeals to the service, the lender has to pay £550 per case. is that the situation? we charge a case fee for all cases, the first 25 are free, so that is an opportunity to sort out cases. but that does happen. but it is important to say the thing they have the opportunity to do is respond properly to the complaint in the first place and they wouldn't need to come to us. how much would go to the borrow er that puts their complaint forward? ourfees are that puts their complaint forward? our fees are unconnected to that the borrower may g

the latest figures from financial ombudsman service shows nearly 40,000 new complaints were brought laste stockpiled if a hard brexit remains a threat. the office for national statistics say that spending makes us happy, it seems. only if you have that money to spend. restau ra nts, spend. restaurants, hotels, furniture, makes us happy. the higher that spending that we do, rather than the earning that we do, apparently leads toa earning that we do, apparently leads to a more satisfied life feeling. iam presuming to a more satisfied life feeling. i am presuming this are staying in a hotel room rather than buying a hotel. yes, spending on insurance does not bring us happiness. and if you are in your 40s you are most unlikely to be happy and satisfied, but it gets better, before falling again when we hit our 80s. it does not sound too bad. a good gap there. 30 years. a company in china has released their latest figures. good figures for the first quarter of this year. a boost in sales. bucking a trend. joining us now is our north america business correspondent, michelle fleury. there are re

the latest figures from financial ombudsman service shows nearly 40,000 new complaints were brought lastsda. we may soon be able to buy shares in the supermarket. also: diy group kingfisher, it owns b&q and is "piloting a new convenience store concept" — it could be a come—back for the old hardware store. let's talk to craig erlam, a markets analyst at oanda. lets start with tui, a lot of problems here. we have brexit to be at the boeing 737 max, the spanish market, we have people moving to turkey and also this thing about hot weather. apparently we had so much hot weather in the uk last year that everybody wants to stay tone. but all of these things seem to be temporary, ice and they will get through them. am i right? they may get through them, but it is a point of staying power at this moment in time. they are one of the few complaining about the good weather we're getting in the uk right now. asi we're getting in the uk right now. as i say, it is the combination of all that and that makes life difficult. boeing story of course is not desirable and the combination of brexit uncertainty