because flagstaff has towers on it, and i knew that.t. after hiking painful miles on injured feet, dialing 911 more than 70 times -- suddenly, like a ray of hope, a cell phone signal. at long last, amber makes contact. what did it feel like to finally get a signal and after five days, speak to a human? >> all i could think was desperation, more so than relief at that point. it was just mostly desperate to get out the right information, so that they could send someone. i started crying. and saying, "please help me." >> reporter: she tells the operator she's somewhere between havasu park and the highway that goes into the southern rim visitor center. >> and she's like, "in the grand canyon?" i was like, "no, ma'am, i'm in the desert. and i've been here for five days." and i don't what she was going to say after that, because it was gone. >> reporter: that's right, gone. the call, dropped. the lifeline goes dead. >> i was just heartbroken, i guess, in that moment, because i wasn't sure how search and rescue worked. i knew they needed infor