. >> thank you, we have stream lined the process, chief flaherty and romero our out reach team. that is hatching we're just mailing them whatever they need at their request. we're going to have a monthly follow-up. i think commissioner benedicto you were speaking to you are updated faqs and that i'm going to double check with steve and i'm going to report back in the next commission. i'm not sure if we were only including when somebody made a complaint. but if we need to have those at the station, it's easy to mail those and have those available with our complaint forms. >> thank you. and i'm glad that you're addressing, your concerns about the process. >> me too. that was ridiculous, so i'm glad that got fixed. >> look at me being efficient. >> consider that director's gift to you. >> i know how much he makes, i saw it in the paper, he deserves a better paper. and also because you brought them up, the faqs are also on our website and somebody contacts the office o, it's part of a standard material that they automatically get. we're really making sure that if those efficiencies

i want to tell you about hannah flaherty, a 14 year old girl from portland. she was a straight a student with no drug history of drug abuse who died from a suspected fentanyl poisoning last month. my question for you is going to be, for the record given the time, what more can we do to reach young people? i'm not just talking about high school, i am talking about middle school students. to educate them about the dangers of drug use so that they don't think uphill is harmless and it's injecting yourself, which is dangerous. i think that is common, a columnist perception. i would like to follow up and talk with you about that. i remember very well when i was growing up in caribou, northern maine, that we had a recovered heroin addict come in and talk to us. it was so powerful. it was incredibly powerful. i am wondering what more we can do to educate students at a young age who have to know about the dangers. i know about the time, but thank you. >> thank you. it's a critical question and we all look forward to answering that in response. senator baldwin? >> tha