there was one day on flatbush avenue, a building had collapsed. and mcmadison's funeral home was across the street. - right. - and bill sent me over, and said, "michael," this is at 7:00, he said, "bang on the door at mcmadison's." i said, "why?" he said, "if there's gonna be a funeral coming out of there at 8:00 or 9:00, let's move some of these fire engines and make sure that family is taken care of." like bill thought about things like that that no one else in the fire department ever did. always concerned about the people, the public. (sirens) - so all day, you know, the whole world was concerned, and horrified and everything. and i had this feeling about my father, but i also had this just incredible feeling, as a new yorker, just feeling... i was in princeton, i felt like i was in the wrong place. - [tom] so after a few minutes, bill, myself, we went across the north bridge to the financial center. and the one thing we noticed right away is that, as the units came in, they were starting to block up the west side highway. and bill said, "we g