beneath him, maids, footmen, cooks, laborers, and about 1/3 of the servants lived there in the basements. some in a dormitory-style, some in private rooms. the steward, a number of times, as an african-american dealt with each employee and there was no specific hierarchy. most of the servants were southern blacks who had entered the president's service after a similar experience in a hotel or private residents or through a family connection, a brother, sister, parent, aunt, who was already working there. the tone of the house was distinctly southern. pace was slow, relationships personal, and social life, and, was characterized by comfortable elegance. 20th century historical forces left their marks on the working house. as we learned from dr. crew this morning, in 1800, 86,702 inhabitants or 31% of the population of washington were black americans. forming the largest urban community of african-americans anywhere in the united states. nevertheless, racial segregat n segregation, endorsed and enforced in the tacft white houe would become an acceptable management and household policy in t

beneath him were the maids, foot footmen, cooks, laborers and about one third of the servants of the white house actually lived there in the basements. some in a dorm story style, some in private rooms. the steward, a number of times, as an african-american, dealt directly with each employee and there was no specific hierarchy. most were southern blacks who had entered the president's service after a similar experience in a hotel or private residence or through a family connection, a brother, a sister, a parent, an aunt, who was already working there. the tone of the house was distinctly southern, the pace slow, and the social life was characterized by a comfortable elegance.

scenes at the ballast, meet everybody who works with her from our praeps to her cooks, even to her footmenre's been a lot of chang at the palace. behind the scenes it's a different institution than the one she inherited. on the surface, we still see the carriages and people in the frock coats and all the pageantry that we love. but it's a very modern instituti institution. she's really a hands-on boss, every tiny little detail of the pop culture at the palace, she will know what the running order is. who am i going to see, how many photographers will there be? >> tell us about, you have some insight on why she wears those colors. >> i'm sorry, i'm losing her. >> those bright colors, can you hear me. robert, are you still there? >> i'm not hearing anything, i'm so sorry. >> that's okay. we're going to let you go there. all things royal that robert is going to be following. we're going to take a quick break. get back to another story. fighn and pepperoni breath? fight both fast with new tums freshers! concentrated relief that goes to work in seconds and freshens breath. new tums freshers. ♪

interviewing everybody from the prime ministers and the top officials all the way down to cooks and footmen most, i think, important moment, important point to make here is that you notably interviewed prince william for his first-ever interview for a book. were there any restrictions? >> no, not at all. he was very relaxed. i wrote it him after the wedding. look, i have been writing this book about your grandmother for two years. i'd love to talk to you. as you say, the queen's never given an interview. i wanted to find out what it would be like as a 25-year-old. you can't ask the queen, but here's a guy in his 20s who could probably answer that question better than anyone else. i had a lot chat in his remarkably small office, actually, quite a modest office. he shares it with kate, the duchess, and prince harry, almost like an episode of "friends." this little study, three desks, but they're never all there at the same time. >> where is this? >> st. james's palace, a very cozy setup. we had a really good chat and covered all sorts of ground. >> you talked for about an hour? >> yeah, we ha