a thorough regulatory review of loss mitigation efforts is needed to ensure processes are sufficiently robust to prevent wrongful foreclosure actions and to ensure services identified to the extent of which individual homeowners have been harmed." first, you believe that another regulatory review is needed? is that what we need to do with this? >> well, i just wanted to make sure it was clear what the scope of the review was, and i don't think there was disagreement among the regular regulators with the scope. right now, pursuant to consent orders discussed, there needs to be a look back so the major servicers need to be a third review of servicing errors retroactively and identify harmed borrowers and provide appropriate redress for that and a client process. we're in discussions with the fellow regulators on that, and i defer to mr. walsh, the lead regulator for most of the servicers and has been playing a key role in this, but i think it's important for the public to explain what was and what was not covered and also being coordinated with the justice department, the state ag's on the law enforcement end. i think there's