the first of which will be by deputy director fraguli, with the mayor's office on disability. >> it is my great pleasure to do the third and final installment of our housing series. as you may remember, in the past two months we have been attacking the problem of supporting housing. we heard from the human services agency. in most of those programs, the city provided supporting housing programs, primarily people with disabilities and seniors. one of the major housing areas were single room occupancy hotels or sros. sros for those of you who don't know, are primarily single room dwellings, most commonly without a kitchen and with a shared bathroom. in most cases they are renovated, older style hotels. there are over 500 sro buildings in the city. housing approximately 30,000 individuals. those are the extremely low income, primarily people with disabilities, seniors, and although most of the sros are private and not under the jurisdiction of the city there are a number of them that we use through city contracts to provide our services. apparently, there are a lot of groups in the city t

thanks so much to the council for having us here and thank you to joanna fraguli for coordinating this. it is exciting work. it is wonderful to get into it and we see a lot of potential for making positive changes. i will pick up where josh left us, talk about the survey and the results, and go through the series of recommendations leading to one civic recommendation that is now in legislation. the top concerns found in the survey were widespread, sadly. there were all kinds of problems.. people talk about a lot of different things. top concerns included personal safety, on a lot of levels. visitors were getting into the building when they shouldn't be, having interpersonal problems with other tenants, all kinds of other safety harassment issues. these are not in order. bedbugs and other infestations including roaches, rats, mice, an ongoing problem. bedbugs are being dealt with separately; a problem for from being solved. a problem we hear from sro tenants all the time. noise is another problem. cleanliness. physical maintenance. when i started doing housing work in san francisco a fe