thank you. >> francis gorman. mr. chairman, that's the last person who has turned in a speaker card. if there is anybody else who wishes to speak, you could please turn in a speaker card. >>> okay, thank you very much. i have been a tour guide in san francisco for the last 15 years. i am a member of the san francisco tour guide guild, but i'm not speaking on their behalf because we are all independent. however, i had done walking tours in north beach, so, i'm familiar with that and they've been my most successful people. love the area. as a matter of fact, [speaker not understood] has been a lovely stop there. but i haven't gone through that neighborhood, but i can imagine what she's going through. whenever you open a magazine and the san francisco travel is promoting the city, they're promoting all our neighborhoods. i also conduct tours for folks in motor coach to get from one side of the city to the other. please keep in mind that columbus avenue is a major artery. when i take us around the city and i need to move