frank morris, thanks for joining us. >> thank you, ray. pleasure to be with you. >> brown: now, what are you watching on your computer tonight? hari sreenivasan explores the changing world of video and viewership online. >> sreenivasan: it was a protest that seemingly erupted out of nowhere. thousands of avid movie fans displayed their anger online when netflix announced a major change in its rental plans in july. effectively hiking its monthly rate by 60% to $16 a month if customers want to watch movies online and still receive old- fashioned d.v.d.s in the mail. some customers even announced on facebook they'd cancel their netflix accounts. the response was so overwhelming that it was mocked on the website, funny or die. >> 2011, tsunamis, wars, earthquakes, but one tragedy eclipses them all. netflix has raised their prices. >> sreenivasan: behind all the anger: a big shift in the company's business model and how they want customers to change their behavior. with more than 25 million subscribers, the streaming video service from netflix