nbc's michelle franzen reports. >> reporter: in a day and age when flying has become anything but friendlypassengers just got a leg up from new federal protections that expand upon the so-called passenger bill of rights already in place. >> this is the most important and biggest change in passenger rights since deregulation. >> reporter: at the top of the list, airlines will have to refund baggage fees when luggage is lost. also gone, nickel and diming passengers with those hidden costs beyond the ticket price. airlines will have to disclose those fees on their website. >> all of those fees will be listed, whether it's a baggage fee, the taxes you might pay in the particular area you're in, a fee for a blanket, a fee for a pillow, a fee for food. all of those will be listed. >> reporter: airlines will pay more if a passenger is bumped from a flight. delays less than two hours less than $650. and up to $1,300 for delays more than two hours. the new rules expand tarmac delay penalties. already a three-hour limit on domestic flights. now it includes international flights for passengers that s

nbc's michelle franzen reports. >> reporter: here we go again. another air traffic controller asleep on the job. this time during the midnight shift saturday at the miami air route traffic control center. and now the federal aviation administration is planning to make changes to air traffic controllers' work schedules to combat fatigue, long overdue says one former faa administrator. >> the fatigue we're seeing in the control tower is the result of too few qualified controllers in the nation that can fill in. so they're working double shifts, four or five nights in a row. >> reporter: the reports started coming in last month when two passenger planes landed on their own at washington's reagan national after a controller fell asleep. then a string of more reports of sleeping controllers, in knoxville, lubbock, outside seattle, then a case of a medevac plane unable to wake a sleeping controller in reno. miami, the faa suspended the air traffic controller in saturday's case. transportation secretary ray lahood saying, there is no excuse for air traf

michelle franzen, nbc news, new york. >> remarkable that the passengers on that smaller plane were not injured. experts say despite one of the engines failing on a qantas flight last year, that giant airbus has an excellent safety rating so far. >>> a fashion statement to the next level. how you can wear a video screen on your body. we're going to show you what this video bling looks like. >>> you hate feeding the meter, sure you do. someone in the east bay is making it impossible to do this. see why these vandals won't be getting rich, though. >>> all right, good afternoon, i'm jeff ranieri, wind pushing around pollen, otherwise we're coming off with plenty of 50s right now from san francisco to the east bay, and for the south bay we are introducing a chance of showers here in the next 18 hours. we'll also let you know when 70-degree weather will return. ♪ can you believe it's been 20 years since college? ♪ [ male announcer ] nothing says "you're special" like boursin, a creamy, crumbly blend of real cheese and savory herbs, boursin makes any moment more memorable. even if you're sayi

here's nbc's michelle franzen. >> reporter: changes overhead. the federal aviation administration outlined new rules following a half dozen cases of air traffic controllers falling asleep on the job. the biggest change, controllers now get nine hours of rest instead of eight between shifts. transportation secretary ray lahood rejected suggestions controllers be allowed to nap on the job to combat fatigue. >> we want to make sure they're well rested. we want to make sure in the workplace that there's the ability for them to do their job. but we're not going to be paying controllers to be napping. >> reporter: the new rules require a minimum of nine hours off between scheduled or swapped shifts, prohibit controllers from switching to unscheduled midnight shifts after a day off and require more managers on duty to cover early and late night hours. veteran controllers who have long been battling fatigue, stress and other pressures in the tower welcome the changes, but also say they don't go far enough. >> a starting point was made today with the ext

nbc bay area's michelle franzen has more for you. >> reporter: in a day and age when flying has becomeing but friendly, passengers just got a leg up from new federal protections that expand upon the so-called passenger bill of rights already in place. >> this is the most important and biggest change in passenger rights since deregulation. >> reporter: at the top of the list, airlines will now have to refund baggage fees when luggage is lost. >> can i get you a beverage? >> reporter: also gone, nickel and diming passengers with hidden costs beyond the ticket price. airlines will have to disclose those fees on their website. >> all the fees that the airlines will charge you will be listed, whether it is a baggage fee, the taxes that you might pay, and the particular area that you're in, a fee for a blanket, a fee for a pillow, a fee for food, all listed. >> reporter: airlines will be paying more if passengers are bumped on oversold flights. the cost of the ticket and extra compensation. on rebooked flights, delays less than two hours, up to $650. and up to $1300 for delays more than two

nbc's michelle franzen reports. >> reporter: in lower manhattan, a picture perfect day for a trip to see the statue of liberty. >> it's a nice day. you're going to the top, are you? >> reporter: an estimated 10,000 visitors, including the riggs family from baltimore, waited in two-hour long lines to board a boat and get a close-up view. >> are you really happy you're going to see the statue of liberty? >> yes, because it's going to be so exciting. >> reporter: fun for the kids and a relief for mom jesse who worried the park would be shut down. >> we were very concerned yesterday. we didn't pre-buy our tickets. >> reporter: liberty and ellis islands are part of the 1,000 national parks, monuments and museums spared from closing. in washington, d.c., the national cherry blossom festival parade marched on. and so did visitors. >> that's the original smithsonian museum. >> reporter: while the budget crisis was averted, some tourists are still outraged. >> i think that if anyone else did their job the way our congress is doing their job, that they'd get fired. and i think that they're not

michelle franzen, nbc news, new york. >> get out the aoli and salmon. tomorrow is the first of the sports season in four years off the california coast. commercial and salmon fishing has been closed or reduces over four years due to a steep drop in the salmon count. fish and game predicting almost triple last year's salmon. >> how could you not notice? experiencing a stretch of two days. went right from winter to summer. skipped over spring. hope you enjoyed it. >> i did. i think jeff ranieri will tell us it will go away. >> see things crash as we head throughout the weekend. if you have not enjoyed it fully tonight is your night. to enjoy balmy weather outside. get a look at the records we had. showed them to you earlier. want to show you where the hot spots were again. san jose topped out at 84. old record, 83, in 1966. also, weather watcher, calling in, 91 degrees. he said he has never seen it this warm in april. since keeping track. when it came to the heat. in the valley. and 86, santa cruz. look outside right now. the thing we will notice here. te

nbc's michelle franzen has more. >> reporter: another air traffic controller asleep on the job. this time, during the midnight shift saturday at the miami air route traffic control center. and now the federal aviation administration is planning to make changes to air traffic controller's work schedules to combat fatigue. >> the fatigue that we're seeing in the control tower is the result of two few qualified controllers in the nation that can fill in. so they're working double shifts, four and five nights in a row. >> the report started coming in late last month. when two passenger planes landed on their own at washington's reagan national. after a controller fell asleep. then a string of more reports of sleeping controllers. in knoxville, lubbock, then outside seattle. in miami -- >> there were 12 controllers on duty at the time and the controller who fell asleep did not miss any calls from pilots. for today, michelle franzen, nbc news. >> overseas now to japan, where the tokyo power company has released new pictures showing the enormous damage to the fukushima daiichi plant. c

>>>detroit johann franzen probably has a good idea how white feels of the face first in the boards but would return later in the game. second period. red wings up 2-0. datsyuk goes behind the legs of the goal but he is denied. the put-back. the red wings beat the coyotes to take a 2-0 series lead. 4-3. . >>> nationwide tour round three at stone brai. daniel chopra had the best round of his pro career. a nine under 61 to move to the top of the leader board at 12 under with a one-shot lead. >>> and dodgers hall of fame broadcaster vince scully has called hundreds of games over the years at candlestick park. but the most famous call at the stick had nothing to do with baseball. >> montana. looking, looking. throwing in the end zone. caught. caught! >> yes, it was a great moment. wonderful moment for me. and on that game, it was so good feeling to me that when i got on the air, i said you know, i quit. i quit football. and i made up my mind, that was such a good game to walk away on, i didn't want to do another game. so i didn't. >> you can hear more of dennis' interview with the hall of f

. >>> franzen helped into the wall by jon dun. he took 21 stitches and returned to the game. phoenix on a power play. and it is 1-0. he added three assists for a 4-point game. detroit scored three in the 1st period. and holmstrom on the redirect. after falling behind by 4, the coyotes lose 4-3 to go down two games to none in the series. >>> the heat versus the 76ers. lebron scoring 12 of his 21 points in the 2nd quarter. the sixers had to rally late. what a play to adjust in the air and convert in the air. the hoop brought the sixers within 1. but the heat turned it on down the stretch. duane wade to the hope hoop with two of his 17 points with the floater. miami takes game one in this series. >>> the a's hosting detroit tonight. we'll have it for you tonight at 10:00 on sports wrap. see you then. >>> coming up tonight, an update on a story we brought you last month. we have new information about a notorious east bay landlord and court action taken against her. that our reporter i'm ken wayne for heather, joe, mark and everyone here at ktvu the next newscast is our 10:00 news

. >>> detroit johann franzen probably has a good idea how white feels of the face first in the boards but would return later in the game. just a little blood. datsyuk goes behind the legs of the goal but he is denied. the put-back. the red wings beat the coyotes to take a 2-0 series lead. >>> and stone bray, round three. daniel cho tra chopra had the best round of his pro career. a nine under 61 to move to the top of the leader board at 12 under with a one shot lead. >>> dodgers hall of fame broadcaster vince scully has called hundreds of games over the years at candlestick park but the most famous call at the stick had nothing to do with baseball. >> montana. looking, looking. throwing in the end zone. caught. caught! >> yes, it was a great moment. wonderful moment for me. and on that game, it was so good feeling to me that when i got on the air, i said you know, i quit. i quit football. and i made up my mind, that was such a good game to walk away on, i didn't want to do another game. so i didn't. >> you can hear more of dennis' interview with the hall of famer including why he dese

on the phone, david franzen, an eyewitness, a wichita director. how many were in attendance there yesterday? thousands, right? >> tens of thousands, actually jon, and it was quite a scene. jon: well, i know the pilots watch weather. you must have been watching this thing coming at you. >> actually, that's the interesting part about it. just about everybody had either a pda or a cell phone or computers and we were watching and tracking the weather radar and watching this thing just bear down on the airports for about 20 or 30 minutes. you could just see that it was honed in right on lake land airport, so we watched it for quite a while. jon: a lot of these planes that were flipped over weren't tied down, though, is that correct? i mean, if you had 20 minutes notice, why wasn't everybody out there tieing down their aircraft? well, the fact is that -- >> well, the fact is most were on display and they were tied down in a sense but many of the smaller ones are rolled into place for the purpose of showing people that they can -- they're very portable a

mitchell franzen joins us with the latest. good morning. >>> good morning.ensified this week after the discovery of more skeletal remains along the main highway leading here to jones beach. roughly 15 miles of sandy and rugged terrain now part of the search and the place where a killer or killers are using as a dumping ground. >> reporter: the search for more bodies and more clues expanded this week in the serial killer case on new york's long island. from the air, the fbi used high-tech imagining equipment to scan the stretch of heavy brush and sanidy coastline and divers near the water near oak beach discovered what they described as a small bone. investigators have yet, though, to determine if it is human. so far, ten sets of human remains have been uncovered in suffolk and nassau counties. >> what we're looking for any and all evidence associated with the skeletal remains and, of course, we're still searching for shannon gilbert. >> reporter: shannon gilbert sparked the initial search late last year after family members reported her missing. in december,