inside, in franziska dinter's hairdressing corner, there are sweet smells of hair mousse and moisturizer. some of her customers obviously haven't washed in quite some time. some are even infested with lice. franziska: i've never felt disgusted by any of them. i've used liters and liters of disinfectant, but i've never felt disgusted. anselm: i have to go back to the hospital. franziska: oh no. is it serious? anselm: yes. i've been there in a coma three times already. reporter: anselm used to work as a journalist. then he fell ill. he lost his job and, three years ago, his apartment. before he leaves, franziska gives him some "worry dolls." he can tell them his troubles when she's not around. franziska: you always have a nice word for people, even if they don't understand you. anselm: may i give you a hug? she's always been a friend to me. i don't just go to her for the free haircut, but for the good talks. it's a give and take situation. reporter: this backpack and his stuffed toy sheep are anselm's only possessions. franziska dinter knows what it's like to be on a knife edge. once she h