. >> public speaker: fred sanchez with protect our benefits.om delta dental, i get it from our retirees and in the handbook you get two cleanings a year, but what the complaint is it has a rate in there something like $175, and the delta dentist that you go to, he might be charging you $325, a cleaning. so you get this thing where the 175 and they will go, well, the literature says it's free, and i said, okay. i can bring this before the health service commission and how is that rate set? it is set by charter? how do we close that gap? i don't know how you do that. that's the question we get all the time. it says it's free, but it turns out it's not really free. >> thank you. >> with that, anyone else can move to our podium now if not we'll move to close public comment. >> >> madam chair, we have two callers on the line. >> we want to make sure that caller is muted. is that something you are able to do moderator? i can check in if you are not. >> please check caller 3. >> thank you. just a moment. thank you for your patience. we want to be sure