like freida said, sometimes our small business owners are our customers also. we like to make sure that we provide better assets for folks to come in and learn about child support, understand child support and really benefit from our director. karen roy, customer service is one of her top priorities. good customer service for our customers is one of our top priorities and that's one of the reasons we're here today and we really appreciate the opportunity to speak with you today. >> do we have any questions first? >> president adams: commissioner white? commissioner white: what are some of the issues that you guys come across on the small business side. i'm hearing you want to make sure that small businesses comply. what have been some of the direct issues? >> for some of the small business owners, they're the employer, the employee, the payroll, h.r., account can't -- cat ant, everything. they're wearing a lot of hats so when they get these massive amounts of paperwork in the mail from us

like freida said, sometimes our small business owners are our customers also. we like to make sure that we provide better assets for folks to come in and learn about child support, understand child support and really benefit from our director. karen roy, customer service is one of her top priorities. good customer service for our customers is one of our top priorities and that's one of the reasons we're here today and we really appreciate the opportunity to speak with you today. >> do we have any questions first? >> president adams: commissioner white? commissioner white: what are some of the issues that you guys