only in frisco, you might say. how different do you want to be? when it comes to world class service, we need to look at the top lights and bottom lines that are not working around here. i am talking about the grounds. i guess that is you. you are in charge. mr. ford over there, the president of this commission here, and the board members and the staff. you're responsible, i believe, for the service that is delivered to san francisco's world-class taxi service. thank you. have a good day. chairperson nolan: next speaker. >> from final -- rafalel cabrera is the last speaker. >> first of all, let me say thank you. i commend you for going to the divisions. that is the only way you will listen to our members. your operators. how difficult a job is. the working condition has deteriorated for so many months. i do hope you will listen to their concerns and you guys will do the right thing. i just want to keep it short. chairperson nolan: thank you. anyone else? >> that was the last person to turn in a speaker card. chairperson nolan: i think members who