nbc bay area has the family's frustrati frustration. >> we are on woodley drive.r. it happened a month ago. the car pulled up next to the house. it was caught on a security camera, hard to see, but there on the neighbor's security camera on the roof. the guy broke into a side fence. $20,000 in mostly heirloom jewelry was taken. an officer lifted fingerprints off a mirror. they got excited when the find my ipad app sent a signal to his phone where he believed the thieves were. the police said they couldn't do anything and offered an alternative. >> they said go down a block away. call us and wait. my wife didn't want me to go down. >> it was completely inappropriate. when he left, i called and took the phone out in the backyard and had very choice, inappropriate words, choice words yelling and screaming for them to call him and send him home. >> reporter: police haven't gotten b

and because of the internal information and user frustrati frustration. and lastly, because the royal family is in this very difficult transition period. but i will close with my metaphor for this society, which was, which i used in the book, of a 747 flying with the cockpit full of geriatric priestess, first class full of princess who would be king and take of the cockpit, and an economy full of frustrated young people, some islamist fundamentalists who want to turn the plane around and go back to the past, and some islamist terrorists who want to shoot the pilot and hijack the plane. and it continues to flood on, losing its oil wealth of the dude, and that there may be somebody on the plane who could land it but they are, seem unlikely to get an opportunity. and with that, i would like to take your questions. [applause] >> there will be a speaker, a microphone on either i'll. so if you'll just raise your hand, because of cnn we wanted to be sure you have the microphone in your hand when you start speaking. and have a close. we will start with a student