ftd has been in business for 100 years. you can see their full statement on our website on just click on taking action. >>> now the most accurate action weather. better make it right when it comes to valentine's day. >> there are things that you can do. you can have it arrive a day or two early. you're saving a 20% upcharge on. >> did you get flowers today. >> i did not. >> there's a story there. i don't know about it. let's look outside. you have to fill me in later. beautiful shot there. she is blushing. there's a look at the beautiful sun coming on through. yeah. we definitely had wind throughout the night, throughout the day. and the winds are going to continue right through tomorrow. but slowly they're going to be coming down. now, we also had some rain coming down overnight. that has ended. still a few clouds are on the coast early on. but the temperatures are still going to be your weather story for at left the next couple -- at least the next couple of days. same thing along the coast. you factor in the winds and it

this is like a little flea market basket. >> reporter: she said she emailed both ftd and the florist. but she claims neither offered to make it right so i emailed these corporate offices and arises where a customer feels the delivery did not match the overall look and feel of the product featured on our website, we will work with our independent florist and stand by our commitment. with the seven day satisfaction guarantee. two days after we contacted ftd, they offered her a full refund along with a compliment jury replacement. so how do you protect yourself from a disappointing delivery? first, stay local if possible. seek out -- a local forest where the order will be delivered. >> it can be a little more personalized. and can talk to the customer service person on the phone to explain to them what is going to be substituted. also, you can ask the florist to email you a picture before they make the delivery. that way, you can see what is being sent before hand. >> because you want the family to know you care. >> karen tells me she is us they will be taking further to find out why thi

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for nearly $70, ftd didn't send exactly what was advertised, even left out a pineapple. she received a refund and also complimentary replacement. to you the owner of carrollwood forest suggests use a local florist with great reviews and ask for a picture what have is being sent. >> they can be a little more personalized with the order and can talk to the customer service person on the phone to explain to them what is going to be substituted. >> if you want to see ftd's full statement to karen it's on our web site, abcactionnews.com. click on "taking action." >>> it's 6:52. s your morning sprint counts you down to "good morning, america." >> the driver of a stolen car and two others are on the run now after crashing that car into a house. it happened a few hours ago in safety harbor. >> abc action news reporter, anchor lindsay logue is live with this breaking details now. good morning. >> reporter: good morning. deputies tell me the driver of that stolen vehicle took a turn at mlk and fifth way too fast, blew up the curb, slammed into a street sign and that street sign en

we also sent a third bouquet from ftd. unfortunately, the picture perfect bouquet delivered the day after we scheduled it. ftd offered a 10% refund to apologize. in the meantime--- candace was she started with ordering online from local 'sedgefield florist' in archdale. heres what was delivered. almost exactly like the picture. donna is a flower stylist at scruggs and helped me look over all the flowers. 8:12:23 you got your hydrangeas, your astromeria, your roses, lilies. i think you got your moneys worth.the roses were a different color.... 8:44:58 would that make any sort of price difference? no, as long as it was roses. next up- teleflora- they sourced this bouquet to a local florist, too. heres what was ordered... and heres what we received. 6:32:55 even though theyre not the same color as this, sometimes we have to substitute but its still the same flower. cut to but its nice, the flowers look fresh. donna suggests telling the company if the flowers absolutely need to be a certain color. lastly- it was my turn to tac

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if roses are a must, group on is offering ftd discounts that can save you up to $20. your least expensive may be to hand deliver like steve. >> can i tell you where i look? >> sure. >> walmart or buy low or stores like this. >> the timing couldn't be better because this weekend happens to be when the president's day sales will hit. that can work to your advantage too. stores like belk will have 50% half off discounts of brands like these sperry shoes. >> maybe that atypical valentine's day gift that's different than the flowers you were going to send. it gives you an opportunity to get a great deal on those. >> whatever you do, don't forget. >> it means a lot to a woman. >> corbin should know. he's been married for 35 years. >> that's good advice. don't forget. we didn't find as many deals for men but when it comes to saving on dining, the melting pot and restaurants.com have major discounts. we posted links to the mentioned on wspa.com. >>> you had to move a little faster to try to stay warm today and in addition to that, snowflakes. those. i think the mountains will

. >> reporter: the diagnosis was later changed to frontotemporal or ftd, a form of the disease that causes gradual deterioration of language, behavior and movement. >> every time there is another thing that is going away, it's hard to have to admit it, you know, well, now we've lost this aspect. we've lost that one. >> reporter: for four years, mary served as james' primary caretaker of. >> you know, i had to take care of everything. >> according to the alzheimer's association, this is the reality for most of south carolina's 295,000 caregivers. >> when you are dedicating your life to taking care of someone else 24/7, there are times that you neglect you. reason why the association offers respite care vouchers. >> these vouchers actually p p for you to have someone who is trained to come into your home and sit with your loved one while you are able to go out and do things to help you. >> reporter: with james happily settled at rice et states, mary is -- estates, mary is starting her own support with lifetime memories and a love that's unforgettable. >> i think if anything its increased my

for instance, ftd is offering 20% off of an arrangement if you arrange to have it delivered saturday instead sunday. significant savings there. plus, you get to enjoy the flowers even more. we also have a wide variety of discounted gift cards to restaurants. day and they enjoy the experience. that's another great idea. and if you do prefer to shop in store for something, there are so many great deals to have, too. for instance, jcpenney is offering $10 off a purchase of $25 or more. big savings there. >> rebekah george from retail me not, thank you so much for being with us and have a happy valentine'say. >>> the unique content -- connection between a current "american idol" connection and one of the show's biggest we show you what clay ken and tojomftit m >> th"wa ca sani dohe s i kw,intoit havos nts , de >> mh to ld ur ai bs dat h y es rtof that, the e atroinas ec p he ofinay lau n an e oaior r nohas be terblnd bthrn r do to is v in an isoin o,0 deees , th tilocwilsalolpetutht se seit dawas clos lo 3stowayou talkde of daymo o, soouha innd ll sati se th hwin. rongri ow. t ashroughi

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. >> jim, thank you. 1-800 flowers and ftd are the established online players, but new start-ups are also shaking up the industry. kate rogers is in new york city kate? >> reporter: hi, becky, that's right. if you're in a panic over last-minute flowers for little. there's a whole new crop of on-demand flower start-ups that happy in two hours or less. rachel ciao is busy fulfilling same-day orders for the booth company. they're sourcing flowers from eco-friendly farms in south america and the states for next-day delivery, and they've recently added same-day service to artisans like rachel. their leaner supply chain cutting out the middle man leads to lower costs. >> one of the things you'll see that's very different for us versus competitors is that pricing, especially this time of year, around valentine's day. >> armed with sleek apps, vc dollars, and a focus on sustainability, competitors in the on-demand eco-friendly space include bloom that, which wraps its flowers in compostable burlap, and urban stems, using its own in-house bike couriers for delivery. >> while spending on flowe

for those of you still rushing to get your valentine a gift... 1-800 flowers and ftd are the established online players, but new start-ups are also shaking up the industry. cnbc's kate rogers has more. in a panic over last minute flowers for valentine's day? it's not too late. a new crop of on-demand flower startups are promising to make your lover happy in a few hours or less. new york city based florist rachel cho is busy fulfilling same day orders for "the bouqs" company. the california based start-up is sourcing flowers from eco- friendly farms in south america and the states for and they've recently added same- day services to 130 markets from artisans like rachel. the bouqs company says their leaner supply chain-- cutting out the middle man-- leads to lower costs. "one of the things you will see that is very different for us vs. competitors is that pricing, especially this time of year around valentines day. so, you can go onto our site today, you can order 1 dozen roses delivered on valentine's day for 40 dollars flat. because we don't have those multiple levels of supply chain, b

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. >> haboudeongionst acrdese ara ft e u ftd, y or s of atca. e a whole ofasrier at toick kopr.>> eboheff enr tomaorhie. >>> elizabeth, i know that you have your coldplay. back in the day when i went to the gym, i will listen to them beat. run? >> i generally don't listen when i run to anything. but if i did, i would. >> i've got to have something to keep me going. that's why i don't work out anymore. >> [ laughter ] >> i'm with you there. >>> well you know, the chilly air will be motivating for you and to kind of hurry. too long. that will only get worse as we get through the week. there's a look at the told her camera, it looks beautiful. these guys right now but we're looking westward. as we get through the morning we will see clouds rolling in from the west. we had a cold front crossing it gngo bring us clouds and rain. of course yesterday our issue was asleep in the eastern part of the viewing area. we are not likely to have that did. -- today because our temperatures this afternoon will warm up nicely. retrained to the current temperature.

i said, there was a common denominator. that common denominator, it's a music entity. we know it as ftd. focus, discipline and location. and many of the individuals we are seeing in association with artists. i'm going to play an excerpt of the video here. i'm sorry the speakers are not very good but we try to rig something up here. i won't play the whole thing. i will warn you, there are some course language as we go through. >> word of a major drug bust after an arrest on friday. they think it's linked to a lot of violence and crime in the west end. >> fdt. focus, discipline, rap artist. and we will have more on the group and the impact the drug bust will have moving forward. we will continue to follow that as well. >>> other news today, fire causes more than $100 thousand in damage. the troopers say it started in the garage on clint bluff around it quickly spreadot other floors. one man escaped. and the fire also destroyed two vehicles. >>> city leaders are hoping to get input on ways to reduce crimes in cincinnati. people living and working in college hill. they invited to a communit

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ftd has a 10% discount.o ftd.com/love to get that 10% off. >> would you rather a dozen roses or a guy with the rose in his mouth going happy valentine's day? >> i'd rather go for the diamond. >> okay, that's out the door. plans for sunday? >> i'm going to barry's, my jam. >> these are your valentine's day ideas. i'm all a fan of a love letter. back to you, sal. >>> the at&t pebble beach proam kicks off tomorrow but yesterday it was dwight clark and others versus randy wynn, tied going into the final hole. kane crushed this and later topped it in, and the giants won 3-2. this raises money for the 49ers foundation and giants community fund. >> that's what's fun about it, is really being able to get out here and help some great charities and really noticing what those guys do during the season. i mean, they're amazing. >> matt cain usually plays in the main event as well but this year conflicts with the giants fanfest, this saturday at at&t park. bubba watson worked on this trick shot, and he calls it sky hook.

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t' leins ftd ou the nnwier. >> y are ouy?read >> you go t.firs >>st firne winr is! >> s thi is aic ne prt.esen >>er gnealdite fosror fm ill wi lkes rrbey, pelvnnsy. ania ro>> fm ,mesa ara.izon g >>ood for r.he g i aoternothne o, ,goshhe ty're all sintickg toergeth. sit i amy aroyal from al erbuqu nque,ew comexi. ? i gotem rosaryes lterro fmor cal sp s,ringor flida. co tungraonlatios t her. >> ie lov her. ne>> o remo. >>at khy nsalleteinm frote sta ercent, iowa. u yo cannt eer again fexor nt we ek'spre,iz forom cepletul res an d gureonlati gs,o to klg and .chodaom. cl tickonhe cnect onbutt. >> moto,rrow a fstantaic vimoe, se joph infe and rick spngrielfid opst bsy agn.ai >> get away fmro me. >> o nt i ist.n' >> .no >> atwh? >> ea lvee m ale.on ve los it! e[chendrs app ausla e] >> announcer: tayod onha racel ra . y.. >> chraael!>> no anr:unce 10 ndsecos. n>> acenounr: s,ye now rdyan nofeliil wlad hhe ter h sayes y tohe t dresss awe "g ddin in a ."week ysayeso t bgeur rghnit. >> a raech il: o'mrve here,ot n oo dr olingnhe t sedress.>> no anr:unce andth "ope pe.le v imo

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p>> ftd, the floral company, has pa free download for a book of pcoupons. pail be honest, the one i took pout, master of the remote pcontrol. pi'm not giving it to him this pyear. pyou can download and make pyourself and they're super fun pones. pi'll do a load of laundry. pif alcides gave that his wife, pshe will love it. p>> he needed to clarify it. pcoloring books for adults. p>> this is a big rage. prelaxing while you color. pright now on kindle has a whole pbunch of free ones, and i found p$80 worth of free. pif you buy them at banz and pnoble, you pay 15 bucks each. pthey're free. pultimately you just download the pkindle book and it has a pdf pattachment where you put it out, rint and enclosure. p>> i know you love free pmagazines. ptell us about them. p>> don't pay pour magazines. pgood housekeeping and better phomes and gardens are the free pones free all month. p>> how do you get them? p>> on truecouponing.com, you psurvey. pcompany. pyou have to tell them it works por doesn't work. pstick around for the deal of the pweek. pthese are two free shav

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i think it's a priority in a lot of the minds ftd citizens at the city that we have to staff up and beef up our arson investigation and our investigation department in general, and, so i just wonder if that's being made a priority. i think it needs to be. certainly something the public is concerned about currently. >> absolutely. i will let the chief answer specific questions about those. we have funded some positions and we have filled all of those. we have nine investigators and we have filled the lieutenant 4 position and captain position. from a staffing level we are much better than we have been in quite a few years. one of the request from the fire marshall here is for coming out of the arson unit is for an additional inspector during the day for training and operational support. with the additional staffing, we have been obviously quite a few years with less staff there. so those additional personnel are being new personnel for sure and that's where some of the training comes into play and the staffing level is as good as it's been in years. >> is that level going to be trained fo

. >> members ftd planings commission, my name is catherine courtny, i am chair of the russian hill social. in 2014130 individuals representing 107 organizations were invited to participate in the design of this program. 130 individuals, 107 organizations, not one neighborhood activist, not one neighborhood organization was invietdd. 40 years ago we down zoned the inner sunset. it was the largest rezoning in this city's history. 55 blocks, 80 percent of the property owners signed on to that down zoning. that was community participation. that was neighborhood individuals being responsible and designing the type of city they wanted to live in. this was not an acceptable process. it did not involve the neighborhoods, we have thousands of years of experience of people sitting in this room and they were not invited to participate. i ask you to send this up to the board of supervisors with a negative recommendation. thank you. >> thank you, commissioners, dennis antonori, one issue that's really completely obscured by the staff presentation tonight has been the issue of the serious threat to our

i think it's a priority in a lot of the minds ftd citizens at the city that we have to staff up and beef up our arson investigation and our investigation department in general, and, so i just wonder if that's being made a priority. i think it needs to be. certainly something the public is concerned about currently. >> absolutely. i will let the chief answer specific questions about those. we have funded some positions and we have filled all of those. we have nine investigators and we have filled the lieutenant 4 position and captain position. from a staffing level we are much better than we have been in quite a few years. one of the request from the fire marshall here is for coming out of the arson unit is for an additional inspector during the day for training and operational support. with the additional staffing, we have been obviously quite a few years with less staff there. so those additional personnel are being new personnel for sure and that's where some of the training comes into play and the staffing level is as good as it's been in years. >> is that level going to be trained fo

i think it's a priority in a lot of the minds ftd citizens at the city that we have to staff up and beef up our arson investigation and our investigation department in general, and, so i just wonder if that's being made a priority. i think it needs to be. certainly something the public is concerned about currently. >> absolutely. i will let the chief answer specific questions about those. we have funded some positions and we have filled all of those. we have nine investigators and we have filled the lieutenant 4 position and captain position. from a staffing level we are much better than we have been in quite a few years. one of the request from the fire marshall here is for coming out of the arson unit is for an additional inspector during the day for training and operational support. with the additional staffing, we have been obviously quite a few years with less staff there. so those additional personnel are being new personnel for sure and that's where some of the training comes into play and the staffing level is as good as it's been in years. >> is that level going to be trained fo