adam loeser: your junior fullerton fire department badge. only took me 20 years. adam loeser: christen you with that. look, ma. adam loeser: congratulations. i'm a junior firefighter. [yelling] [laughter] [cheering] [theme music] (soft music) hey dad, i'm about to leave. don't forget your hat . good morning. how can i help? i need help connecting with my students. behind every last minute save, ok, that works. and holiday surprise, thank you! a customer service rep is working unseen, making it happen. and at genesys, we're proud to help them help you everyday. johnny devenanzio: so who do we have here? john grobman: this is brandy, and brandy is an essential worker. johnny devenanzio: what kind of services does brandy provide? john grobman: well let's just start with the basics. [barking] sit. [upbeat music] johnny devenanzio: in my search for essential workers, it turns out that even service animals like brandy can get their start at yet another essential business like animal shelters. michelle sathe: hey johnny. welcome to best friends. well thanks for having me