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let's bring in cnn's gabe cohen from december. gabe, great to have you tonight. so what were the messages that the southwest dispatchers were sending to pilots. i alluded to it in the open during this whole mess. >> yeah, alisyn, it's stunning. cnn has obtained this testimony we're expecting from the pilots union tomorrow and includes those messages you're talking about that was sent by southwest dispatchers to specific pilots on their cockpit computer actually onboard these flights and they really paint an alarming picture of the chaos that was happening behind had the scenes during this melt down. in one of those messages the dispatchers asked the pilots to identify themselves because it appears the airline didn't actually know who was onboard amid all of those crew scheduling problems. and the message then ends with, quote, it's a mess down here. and in another one of those messages dispatchers told the pilots, quote, no updates here, scheduling is so far behind we were told we aren't allowed to walk over and talk to them. alisyn, it's just a snippet of what w

cnn's gabe cohen is here with more. what will the safety review include?re's a safety summit they're planning next month to try to game plan some solutions to make the industry safer. they're going to be digging through flight data to look through trends and try to figure out if more of these incidents are happening than we realized. today's hearing was focussed on that notam system that failed last month. it was caused by human error, by someone accidentally deleting files during system maintenance. the faa's acting administrator billy nolen took a lot of questions about that and said the agency expects to be fully transitioned to a more modern system by 2025. they've been in some safeguards that he said should prevent another potential ground stop. listen to what he told lawmakers. >> we have redundancy there. could i sit here today and tell you there will never be another issue on the notam system? no, sir, i cannot. we're making every effort to modernize and look at the procedures. >> we just learned the ntsb is investigating another incursion, another

gabe cohen, cnn, washington. >>> nearly 50 million people in the u.s. are under severe storm threats. a strong storm system could produce tornadoes, hail and damaging winds. tornado watchers are already posted in the tennessee and mississippi valleys and we've seen a number of thunderstorm and tornado warnings especially in arkansas. winter storm watches and warnings stretch from colorado to michigan, some areas could see up to 10 inches of snow and driving winds. >>> a major dust storm caused a pileup in oklahoma, at least one driver was killed. the cars and semi trucks slammed into each other because of the low visibility and nearly 80-mile-per-hour winds as well. the texas county sheriff's office called it a horror of dust. highway had to be shut down for miles. >>> and still ahead, chaos in buffalo, new york inside a courtroom. shooting victims' relative lungs at the gunman just before he learns his sentence. >>> and claiming to have destroyed one of the most fierce weapons in russia's arsenal. we'll explain. >>> and a risk of collapsing into the se

gabe cohen is following this for us. gabe, that is a massive fire and smoke out there. the very latest on all of the evacuations and trying to get all of this under control? >> well, kristin, you mentioned serious concerns about a potential explosion, and at this point, they are centered around one rail car inside of that mess you are seeing. inside it is a chemical called vinyl chloride used to make pcv pipes and it is extremely flammable, and the valves on that rail car that would release the pressure there are not working. so it has trapped it inside of that rail car, and so as you can see the massive car is burning, the rail car is heating up, and the officials are concerned that if it gets too hot, it could explode and send deadly shrapnel flying in any direction for up to a mile, and creating an extremely deadly situation. so they are trying to figure out how to get that chemical out of the rail car before it explodes. they have requested the department's communication center just to tell you how serious this is. >> we need everybody who remained in the mile radiu

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gabe cohen, cnn, washington. >>> quick hits no.ter a u-haul plows into pedestrians in new york. police believe the driver was emotionally disturbed. >>> south dakota's republican governor signing a bill banning treatments for nontransgender minors. >>> trustees of florida's new college have approved a $700,000 contract for a new interim president richard cochran. >>> and high confrontations on the high seas, one ship using lasers on another. and new evidence in the alex murdaugh trial. all in one and done. cuh-congestion? better. cough? fever? better. mucinex all in one rerelieves 9 symptoms in 1 dos. it's not cold and flu season. it's always comeback s season. (vo) businesses nationwide are switching to verizizon business internet. (woman) it's a perfect fit for my small business. (vo) verizon has business internet solutions nationwide. (man) for our not-so-small business too. (vo) get internet that keepsr business ready for anything. from veron. dry skin is sensitivskin, too. and it's natural. treat it that way with aveeno® daily

gabe cohen reports. >> let me be clear, we messed up. >> reporter: southwest chief operating officere hot seat facing lawmakers over their december meltdown. >> i'm deeply sorry. i humbly apologize. it was a failure epically from top to bottom. >> reporter: the pilots union says that it sounded the alarm about southwest's flawed systems for years, but were ignored. >> poor performance was condoned, excuses were made. processes atrophied. core values were forgotten. >> why didn't you do anything about it? >> thank you, senator. we were addressing part of those issues. obviously it was unsuccessful with some of the crew scheduling. we hadn't invested in those areas. >> well, again, because you did not listen to those warning, catastrophic conditions were created for passengers by the hundreds of thousands across our country. >> reporter: the airline vowing to do better. they will upgrade their winter resiliency and are working on a top to bottom fix. >> undoubtedly in the millions but it probably won't be in march that we'll finish the assessment of how much and where. >> reporter: the

gabe cohen has more. >> reporter: another alarming incident in u.s. aviation.r: rod williams was traveling home from vacation with his family. >> you start counting your blessings, start asking yourself is this the last time you'll see your family. >> reporter: the flight takings off from maui december 18th, climbs 2,200 feet, then suddenly plunges 1,400 feet toward the ocean, falling for 21 seconds, just 775 feet above sea level before abruptly leveling out and rapidly ascending once again. the plane, which can carry more than 300 passengers, was mostly full according to williams. what did the pilot tell the passengers? >> got on the intercom and said probably felt a couple gs on that one, and everything is going to be fine, it will be okay. >> reporter: the crew itself reported the incident after landing safely in san francisco according to the faa. after its investigation, the pilots, who have a combined 25,000 hours of flight time, received additional training, but neither the faa nor unite willed say why the pilots ended up in a dive, telling cnn those saf

gabe cohen, thank you so much. appreciate it. >>> with us now, republican senator dan sullivan of alaska. he's a marine corps veteran, member of the reserves who serves on the senate commerce and armed services committee and participated in today's hearing. thanks for joining us. >> thanks for having me. >> are you confident a catastrophic meltdown like what happened last month will not happen again? >> no, i'm not confident. that's why we held a hearing. actually, this is the second hearing we've held on aviation safety and issues just in the last two weeks on the commerce committee. you might remember the southwest meltdown over the holidays. then the notam meltdown. this is a big wake-up call for our country and certainly the faa, and it's this -- it's old technology. we need to update technology to make sure our systems are able to function well, function during storms like we saw over the holidays, and make sure we continue to have the safest aviation travel system anywhere in the world. >> is there appetite o

gabe cohen is here with more details about how officials plan to do this.latest you're hearing there? >> reporter: well, this is a massive development coming in this afternoon. we now know that at 3:00 p.m. eastern in just over an hour, responders are going try to do this controlled release from five different unstable rail cars at this crash site in east palestine. they're going blast a small roughly three inch hole in each of the bottom of the rail cars to drain any vinyl chloride out of the cars and into trenches dug below and lined with flairs that hopefully will burn off those chemicals, and they're doing it now to prevent the potentially catastrophic explosion they have been warning about, which officials say have become more and more likely because of the intense heat from the fire as it heats up those unstable rail cars which have safety valves that have stopped working, preventing the cars from properly draining those chemicals. but officials are warning this hour that there is still really a serious concern of a massive explosion, what they have b

. >> gabe cohen is following this. what are you learning? >> we're talking about a lot of vehicles.rly 363,000 teslas being recalled by the company. that's a large portion of all four models. it's because of the full self driving beta software that's on board. you can see the models on the screen. certain model s, model x, model 3 and model y vehicles spanning 2016 to 2023 depending on the model. we have gotten this recall notice from the national transportation safety board, and it lays out what it says the problem is. it says the self-driving software could allow the tesla vehicle to act unsafe around intersections such as traveling straight through an intersection while in a turn-only lane. it could enter a stop sign controlled intersection without coming to a stop or proceed into an intersection during a steady yellow traffic signal without due caution. the system could respond insufficiently to changes in posted speed limits or may not account for the driver's change in speed when it exceeds posted sp speed limits in the area. this report lays out tesla's response saying it was

gabe cohen, thank you so much. appreciate it.n the ground amid earthquake rubble where the last chances to find life are quickly closing. stay with us. let's go! ♪ what you gon' do? you ain't talkin' 'bout nothin'! ♪ ♪ -oh, hi! -you're in a hurry. i'm off to america's best i heard what you said about not overpaying for glasses. twpairs and a free, quality eye exam starti at just $79.95? yes! the exam alone is worth... 59 bucks. which is great, cause i hate getting overcharged. you have no idea. i mean, people deserve breaks, right? yeah, brakes...! [out of control] let's go save! can't stop won't stop!!! comin' in hot!! two pairs and a free exam starting at $79.95. book an exam today at americasbest.com. do i just leave it here? when it comes to reducing sugar in your family's diet, the more choices, the better. that's why america's beverage companies are working together to deliver more great tasting options with less sugar or no sugar at all. in fact, today, nearly 60% of beverages sold contain zero sugar. different sizes? chec

. >> cnn's gabe cohen is following this for us.ing lawmakers? >> well, victor and bianna, we heard from the chief operating officer and his opening message was, we messed up. he repeatedly, repeatedly apologized to lawmakers acknowledging the system failures after that december storm. the problems that the airline had getting their aircrafts de-iced and back up and running, as well as the issues rescheduling and reconnecting their crews to their aircraft. take a listen to how the executive explained it. >> let me be clear, we messed up. and i would like to explain to you how we messed up. in hindsight we did not have enough winter operations resiliency. to that end we moved swiftly to make them more resilient. we will invest what's needed to execute that plan in a timely and efficient manner. >> so there you hear southwest is vowing to do better in the future. the coo says they have a software update to their crew scheduling system that's going to be going live tomorrow. and they're also planning to upgrade their entire winter resi

as gabe cohen shows us, many are still living in tents, cars and the wreckage of their homes waiting by hurricane ian. this is where her family lives now. the 86-year-old and her husband are in an old rv on their property. her daughters in one tent, her grandkids at the other. she's still waiting for the insurance payout, but they spent a month in their cars, so this feels like heaven. >> you thank god for what you get. i to every day. >> reporter: more than four months after hurricane ian pounded southwest florida, many homeowners here are still homeless. some living in difficult or even dangerous conditions. nicole williams moved back into her damaged home last month after she says her rental assistance ran out. >> the mold situation is terrible. i can barely breathe. >> but you're still staying. >> i don't have a choice. it is either here or on the street. >> reporter: bobby and his wife have been sleeping in their car or inside their hollowed house. >> it breaks you. physically, emotionally, you are drained. >> reporter: and 73-year-old, a retired marine living in this rv, is fru

cnn's gabe cohen is tracking all this.g a better picture of what went wrong with southwest here? >> yes, so, abby, we've been listening to this testimony all afternoon. southwest's pilots union has repeated again and again that they have been raising red flags about southwest airlines'ant indicated systems with regard to crew scheduling for years and feel like they were largely ignored. one of the systems that failed after that winter storm back in december. southwest just couldn't reconnect their crews and aircrafts and as you might remember they ended up canceling nearly 17,000 flights. now, we have heard from southwest's chief operating officer and he has apologized again and again as lawmakers grill him about what exactly went wrong and what they're going to do to fix it. here's just one exchange between senator ed markey and southwest's coo, i should say. >> some of the issues were part of the meltdown. >> why didn't you do anything about it? >> we were addressing part of those issues, obviously was unsuccessful but w

gabe cohen has our latest reporting on this. this is a lot of cars and a big deal. >> reporter: we're talking about poten potentially 363,000 tesla vehicles being recalled. we are just getting this recall report in that's coming from the national highway traffic safety administration. i want to walk you through what models we're talking about. so we're talking about the tesla model s, model x, model 3 and model y vehicles, spanning several years. 2016 all the way up until 2023. as you mentioned, all of these vehicles we're talking about are equipped with that self-driving beta software and now tesla is going to be giving a free software update. in the meantime, they're recalling these vehicles, the federal government is saying that the system, the issue with the system, the software issue, is that the system may allow the vehicle, according to the national highway traffic safety administration, it could allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only l

. >> let's get to gabe cohen with more. so when can we expect this controlled release? back to 4:00 p.m. eastern. so we should see it in about 15 minutes or so. the crew is doing a final safety check trying to make sure all the pieces are in place according to one source on the ground there. now, the purpose of the controlled release is to clear those unstable chemicals from five different railcars that are at that derailment site and hopefully to prevent a catastrophic about motion. so the plan is to blow a small hole just a couple inches wide in each of those cars to drain the vinyl chloride, that very flammable chemical, into trenches that have been built below that with lined with flares to burn off that chemical before the cars can overheat from the fire that has been raging since friday. and potentially explode. this process, it could take around three hours or so. we still don't know exactly the amount of time. and right now there is still a very large evacuation area in place, up to two miles in one direction because officials there aren't just concerned about t

cnn's gabe cohen has more now from washington. >> a series of system meltdowns, and near disaster is,acent. >> landing the faa acting administration billy nolin in front of a senate committee, just hours after announcing a sweeping safety review for the agency. >> we have a backup burdensome system, why can't we just go to that system? i think -- >> the system that failed last month triggering the first national ground stop since 9/11, the cause, a contractor accidentally deleting files during system maintenance. >> they no longer have access to any of the facilities or the system. >> the faa says it is moving to a more modernized system by 2025 and for now it is putting safeguards to prevent a repeat. >> we are about halfway through it in terms of our modernization of the system. >> is there redundancy being built into it? or can a single screw up ground air traffic nationwide? >> we do have redundancy there. could i sit here today and tell you there will never be another issue, no sir i cannot. what i can say is we are making every effort to modernize and look at our procedures. for

gabe cohen is following this story for us. about the hazardous materials that were on this train and are people listening to the warnings? >> reporter: jim, erica, that's our understanding that people are starting to listen to these because the sheriff's office has said if they don't listen to those evacuation orders they're going to be held accountable, they're going to be arrested. now, to those chemicals, officials say there has been a drastic temperature change in one of the railcars, one specific one that is carrying a chemical called vinyl chloride, it's used to make pvc pipes, some plastics, products like that. officials think because it has been heating up there could potentially be a catastrophic tanker failure and an explosion that could send deadly shrapnel flying up to a mile in any direction. right now crews are on the ground trying to figure out how to release those chemicals before they potentially blow. as you said they've been evacuating everyone who lives within a mile of that derailment and they are enforcing

. >> thank you, gabe cohen. >>> top of the hour this tuesday, i'm jim sciutto. >> i'm erica hill. three students at michigan state university are dead this morning and five others are in critical condition. this is after a gunman opened fire at two different locations on campus in east lansing on monday night. cell phone video caught the horrific moments after the gunshots rang out. you can see the students running for their lives and some barricaded in their dorm rooms. >> we were there locked in the rooms and the guys were telling us to run out of the back doors and quickly as we could for our lives. i sprinted out into the woods, but from there, i thought that side of the campus would be safe, and then i got a text from my brother saying that they were over there in that area, and then i got to akers, and they were telling me to run, because it is from that area, and it is a ter fig experience. >> and police say that a tip led police to gunman after an hours' long manhunt, and he later died of a self-inflicted gunshot wound, and they have not yet determined if that is the weapo

gabe cohen joins us from washington with more. not just unruly.is really scary. >> reporter: it is scary. and we are learning more about what officials think happened. a source familiar with the investigation tells cnn that this 24-year-old woman, this unruly passenger, was having what they belief was a panic attack and the faa says during the incident she ran at the flight deck s she didn't breach it, but it created enough of a scene that they diverted that plane to raleigh-durham. and the faa issued an eight-minute ground stop at the airport for what they say were security reasons. take a listen to the police scanner traffic on the ground as all off this unfolded. >> subject is currently loose in the cabin, loose in the cabin and trying to breach the cockpit. he is being somewhat restrained by the flight crew and other passengers. soon as that lands we need to get in the plane and restrain this guy. >> they will be standing by. >> be advised it's going to be one black female subject in custody. >> now, transportation secretary pete buttigieg twe

cnn's gabe cohen is on the case for us. what new information are you learning about this incident? flight radioed in that emergency, which we know was just after takeoff from san diego before they turned that plane around and turned to the airport. take a listen -- >> reporter: united is now telling us it turned out not to be a laptop. it was some sort of external battery. it caught fire inside a seat back pocket in first class. and the flight crew of united followed their training and got that battery into a thermal containment bag or a fire bag, which they carry on flights just for emergencies like this. two passengers were evaluated by first responders at the scene, and four flight attendants were taken to the hospital just as a precaution to check for potential smoke inhalation and have been released. >> do we know if this was a lithium battery, which the faa has raised concerns about? >> reporter: the faa is still investigating, but aviation experts say the early information points to that. lithium batteries have been known to smoke in some cases and catch fire. last year, the

gabe cohen has the details. >> reporter: another alarming incident in u.s. aviation.ff. >> it felt like a roller coaster. >> reporter: rob williams was traveling home from vacation with his family. >> it is one where you are counting your blessings and worrying about your family. >> reporter: the plane took off and then starts to plunge to the ocean and falling for 21 seconds and reaching 775 feet above sea level before it abruptly leveled out and then ascending again, and the plane which can carry more than 300 passengers was mostly full according to williams. >> what did the pilots tell the passengers? >> they got on the intercom and said, whoops, ladies and gentlemen, probably felt a couple of gs on that one, and everything is going to be okay. >> reporter: the crew reported the incident after landing safely in san francisco, and after investigation, the pilots who have a combined 25,000 hours of flight time received additional training, but neither the faa or united will say why the pilots ended up in the dive, telling cnn that the safety investigations are

gabe cohen is following this. what else did the faa administrator have to say?em which led to the first national ground stop since 9/11 and it was caused by human error, someone accidentally deleting files during system maintenance. the faa's acting administrator has really been pushed on that, on why there isn't more redundancy and why the agency, the faa, hasn't actually modernized their system to this point, despite years of funding. now they expect -- the faa expects to transition to a new system, a much more moderate system, by 2025 and they have put some safeguards in place to try to prevent another one of these meltdowns, another national ground stop potentially. as you mentioned, there's also these safety issues that are on the table that are being discussed. two near collisions at jfk and austin and this recent incident we learned of a united 777 flight plunging toward the ocean just after takeoff from maui. we don't know why the pilots went into that dive. the faa hasn't said. take a listen to their acting administrator respond to some pointed question

gabe cohen is out front. >> another alarming incident in u.s. aviation.diving toward the ocean just after takeoff. >> it certainly felt like a roller coaster. >> rod williams was traveling home from vacation with his family. >> you start counting your blessings. you start asking yourself, is this the last time you're going to see your family. >> the flight takes off from maui december 18th, climbs 2,200 feet, then suddenly plunges 1,400 feet toward the ocean, falling for 21 seconds, reaching just 775 feet november above sealevel before leveling d ascending once again. the plane, which can carry more than 300 passengers, was mostly full. what did pilots tell the passengers? >> they got on the intercom and simply said, well, ladies and gentlemen, you probably felt a couple gs on that one. everything is going to be fine. it's going to be okay. >> the crew itself reported the incident after landing safely in san francisco according to the f.a.a. after its investigation, the pilots, who have a combined 25,000 hours of flight time, received additional training,

gabe cohen is joining us now. what are you hearing about the situation down there? rapidly developing situation right now. as you mentioned ohio's governor and officials held a press conference trying to figure out what to do to potentially prevent this catastrophic explosion. we know they are planning a controlled release of a chemical from five different railcars that were part of friday's derailment in order to prevent any sort of catastrophe. planning that controlled release that's going to happen at 3:30 eastern today, according to officials and here's what that is going to look like. the goal is to blast about a 3 inch hole in the bottom of the five unstable railcars and drain any chemical in at least one of them we're talking about vinyl chloride, it's a highly flammable substance, and what they're going to do is drain night a trench built below each of the railcars and the trenches lined with flairs, the goal to be able to control getting that chemical out and burning it off as it goes. they're also expanding their evacuation area. there are still real conce

. >> cnn's gabe cohen is following the developments here.ce this announcement. what more are we learning about there recall? >> reporter: included in these nearly 363,000 teslas being recalled are a portion of all four of their models. it's because of this software, this full self-driving beta software that's on board many of their cars. so these are the cars in question, it includes certain model s, model x, model 3, and model y vehicles spanning all the way back to 2016 in some cases. and this recall notice that we're getting from the national highway traffic safety administration really lays out what the agency says is the danger here. the nhtsa, the federal agency, claims this self-driving software could allow the tesla vehicle to really act unsafe around intersections to start. like traveling straight through an intersection from a turn-only lane or entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. plus, it could r

gabe cohen is "outfront." time here we've learned this month of something like this. what are you learning about this latest incident in honolulu? >> reporter: yeah, and you're right, erin. it is terrifying. so this latest incident happened on january 23rd. and i want to walk you through how it played out. so flight data from the tracking site flight radar 24 shows a united 777 flight land at the airport. that's the yellow line. that red line is a small cargo plane landing on the runway next to it. now, that data shows that 777 then turns left towards the next runway. and the faa says that aircraft then crossed the runway despite being told to wait by air traffic control just ahead of where that cargo plane was landing. now, the faa says the two aircraft were a little more than a thousand feet apart. so, not nearly as close to colliding as in those other two incidents at jfk and austin. in that jfk incident, the planes came within a thousand feet of each other after air traffic control ordered one of those pla

thank you so much for monitoring this, gabe cohen. >>> this morning, an escalating diplomatic crisis after the u.s. military shot down the spy balloon that drift add cross the country. of drivers are on a mission to salvage the spy equipment from the balloon. the president worked to determine what this means for america's relationship for beijing moving forward. we have more on this. where do we stand on recovering the balloon? >> yeah. that recovery effort is well under way, don. good morning. a navy team was spotted at this dive -- this deck here behind me last night. sne they spent sunday looking at possible debris associated with this balloon found in the intercoastal water ways about a half hour north of where this is unfolding. we're told anywhere between 10 to 15 miles off the coast of south carolina where a military vessel is keeping a close eye in the area where that balloon landed. >> navy crews working into the night off the coast of north myrtle beach. >> they shot it. >> reporter: including divers searching for debris from the surveillance balloon shot down off the coast