. >> clerk: ellen kessler, nikki jacobsson, gabrielle thurmond. >> i'm alan kessler. i'm mindful in the preamble that requires the agency to define clear measures of its performance and goals. staff introduced the permit parking program is incorporated a data-driven evaluation. the amendments proposed have fundamental -- >> clerk: make sure you are speaking to the microphone, sir. thank you. >> the amendments proposed, shortcomings with regard to the directive and data that's been provided. the whole idea behind parking permits for high-parking occupancy areas is to free up spaces taken by vehicles from outside the areas so locals would have spaces available to park. staff's slide show many areas continue to have high occupancy but no slides are presented showing how many of the spaces are taken by permit holders and how many by non-permit holders. we have no measures of how the program impacts the availability of parking for permit holders, for locals who have not purchased a permit or non-permit holders looking for time limited spaces. i have observed some of the su

. >> gabriel thurmond, mark miller -- hooper. >> good afternoon, i'm gabrielle thurmond, these proposals were the result of almost three years of efforts. parking staff could have used this time to reach all account holders by using survey customer satisfaction and receive input for improvements. instead time and effort was spent on household survey. 362 out of 54,000 customers. next, in a communication planned for this project m.t.a. set a goal, achieve 60% support from key neighborhood associations and business groups. unfortunately this goal has not been achieved. represents 35 neighborhoods across the city. you received a letter regarding their concerns. c.f.s.f. performed studies on non resident impact on r.p.p. parking. two, have traffic engineers reviewed the studies already done. i support small business and non-profits, they can evaluate for possible wider use. one better enforcement. this is the number one issue for your r.p.p. customers. input around this issue could be found in the controllers office audit on enforcement. two, one hour r.p.p. allows one hour grace period for