i know that entomologist gail getty has noted that the problem is getting worse. we have heard that from all of the speakers. what she did not say -- it can be tackled through education. the president talked about training earlier. i would see that as fundamental. i would also suggest from listening to dr. johnson's presentation that he broke in 2008 that this should be one agency that handles this would complete indirect responsibility. that would be dph. of course, whatever input from dbi. i recall in the 1940's, my father told me problems he had as a young man with these bedbugs. here, all those years later, i'm back hearing about it in san francisco. i wish you all the best with tackling this. >> hello. my name is fully show. i live in a sor in the mission district. the management company is doing a wonderful job keeping the bed bugs out. we have 80 rooms. by now, we probably have one apartment with bedbugs. as i'm standing here, they're doing our rooms right now. they are doing a wonderful job keeping bedbugs out. when tenants move out, they take the carpet o