quinn's mom, gail sikes. >> quinn called and said where's the money, they're going to kill me. >> i dropped it, absolutely. >> jesus, quinn, what kind of people are these? i told you, you go to the crab shack and there's a huge parking lot on your right. >> listen to me, hello. >> and for the first time, everyone heard the voice of one of the kidnappers. >> was anybody following you? >> no, i don't -- certainly not. >> anybody follows you, you know what happens. >> what? i'm sorry? hello? >> when you hear that guy's voice on the phone, that changes everything. >> absolutely. she said early on three albanians grabbed her over a loan shark. we've got a male there. >> at last a solid lead. but everyone, including the fbi's james casey, was perplexed over why the kidnappers were still asking for the money. didn't they have it? >> they pulled into a gas station not far from joe's crab shack after they had done a little driving around. so as we're sitting there watching them, a jacksonville beach police cruiser pulls into the gas station and starts talking to these young men. >> you'