my name is galina kovshova. i am the head of the ground handling complex of belavi airlines. and my task is to organize service for passengers at airports and airline aircraft. this is, first of all, the most difficult of all the possible complexities of business. all information technologies and organization of cash flows and huge paper organizational work of service passengers and our desire to provide a good service to transfer passengers to maximum safety. of course , we say that flight reserves are 100% when all planes are on the ground, but this is not how we should work. we must serve passengers. we must maintain aircraft . airline - this is about two and a half thousand employees, many divisions, and we all work for one thing. and so that the passenger is comfortable convenient and safe. the passenger is the most important person, probably for us. the main task of the ground handling complex is to organize services for passengers and aircraft at airports. this is passenger service at the airport terminal. this is the organization of check-in, passengers, the organizat

my name is galina kovshova. i am the head of the ground handling complex of belavi airlines.