basically, the structure of the police department taking some of what was, some of what came when chief gascogne was in place, implementing technology, and delegating resources, all with the priority of the police department in mind, reduction of violent crime. sometimes when i say that, it is not all about crime-fighting. it all goes to the reduction of violent crime, whether it is engaging the youth, working through transparency, making the wttf -- jttf accessible, attacking property crimes, english as a second language, dinner and with people in crisis -- all these things contribute to the reduction of violent crime in san francisco so we are a safer place. starting with personal accomplishments, improving community relations through community-oriented policing programs and the enhancement of basic services. we tried to start off at the very beginning, if you recall, with a personal touch. just open the doors of the hall of justice. it is a million how well that was received city-wide. the offices of the upper echelon are open during the business week for anybody. trust me. everybody has come