special correspondent jared bowen of gbh boston reports that gauthier-- who will release a new book injuly, "saved by a song: the art and healing power of songwriting"-- says the effort to make these caregivers whole couldn't be more important. the story is part of our ongoing arts and culture coverage, "canvas." >> it was a tough year. >> reporter: this is a moment to heal the healers. five members of the emergency department at boston's brigham and women's hospital gather on zoom to write a song. >> and what my goal with you today is, to do, is to kind of get what's going on, and find a common thread that you all share. >> reporter: in a two-hour session, they'll revisit what they ultimately describe as the darkest, most uncertain year of their lives... >> it just keeps going. >> reporter: ...contending with the virus that ripped through their e.r. walking them back through it is nashville-based singer/songwriter mary gauthier. >> what's it been like? and, and, just kind of throw some words out, or experience out. >> it was a year of a lot of dualities. it's like, we were close, but

jared: that is a refrain gauthier has heard before.with war veterans for her 2018 album, stemming from a similarly minded program, songwriting with soldiers. ♪ jared: how did that begin to shape your approach to this and what you really gleaned from that. >>. >> i think learning how to listen, learning how to not insert myself in the story, i have no more experience as a soldier than i do as an emergency room doctor. jared: does it ever become hard to ask these questions? >>? >> there is a line. i can tell by feeling it out where to be really careful. ♪ >> ♪ and springtime is a parnas ♪ jared: suddenly a tailwind. and anthem emerges as the group steers the song into a hoped-for return to normalcy. ♪ >> i listened to her play the cards and she switched it up and really found the essence of what we were all looking for but did not know. that was her brilliance. jared: in under two hours the group finishes the song. >> ♪ on the bedside ♪ jared: like other frontline songs, it has been recorded by gauthier to live online for the public, and

always great to have you on, pascal gauthier, ceo of ledger. we will be back in a moment. bloomberg. ♪ ♪ joe: the popularity of by now, paid later plans could get more popular. shopify will let its merchants let customers shop with by now, pay later plans. >> the stock is 5% higher today after this news. how is this something that can materially help a firm expand among merchants? what details can you give us there? >> shopify is the premier platform on which thousands, millions -- and the majority of large brands actually run -- it is a public platform for a by now, pay later service. we built an extraordinary experience with some of the staff we just released. the speed of and checkout -- check out improved by 30%, and it's up 50%. these are obviously great tools for merchants to build their businesses, to continue growing them. we have a great opportunity here for both the firm and shopify, and shopify's customer base. joe: they had an incredible year , with an explosion of e-commerce in the wake of the pandemic. now we see something people are calling normalization. ha