. >> reporter: sergeant genevieve chase says there are plenty of good translators, but still, too manyim to speak the language don't, and when things get a little bit complicated, they're not able to communicate effectively with the locals and get the information that we need. >> reporter: most of the army's afghan translators, although not the one on the british tape, are recruited by one u.s. company called mission essential personnel based in columbus, ohio, and suburban washington. the company runs tv ads to recruit translators. under an army contract worth up to $1.4 billion. >> if you or someone you know speaks -- >> reporter: the more they recruit, the more they make. the company has received outstanding performance ratings from the government and its ceo testified in july the company has been hugely successful in finding enough qualified translators. but a former quality control official at the company, paul funk, says mep's claim of success has been based on fraud and cheating. >> i determined that someone, and i didn't know at that time, was changing the grades from blanks or