. >> reporter: genica cochran's story is a real life example of what would you do. without giving it a thought cochran said she did what was right. >> say that again. >> reporter: it was those words that caught genica cochran's attention. the caramel valley lucia waitress said she had been watching michael lofthouse all night. she wasn't serving him but observed him switch tables and send back food multiple times even being rude to her manager. the final straw? >> asian piece of -- >> oh, my god. >> get out of here. >> yeah i'm out. >> get out. you are not allowed here. >> i already put my -- money down here. >> do not talk to our guests like that. get out now. >> you hear the emotion coming out of my voice, to see my mannerisms, i -- it was unbelievable. you know, there was just something that came over me and i just did what needed to be done and i would think i did what anybody else should or would do in that situation. >> reporter: cochran's entire life is about service. she's worked in hospitality for 20 years and has been teaching yoga for ten years. >> i felt

. >> reporter: genica cochran's story is a real life example of what would you do.thought cochran said she did what was right. >> say that again. >> reporter: it was those words that caught genica cochran's attention. the caramel valley lucia waitress said she had been watching michael lofthouse all night. she wasn't serving him but observed him switch tables and send back food multiple times even being rude to her manager. the final straw? >> asian piece of -- >> oh, my god. >> get out of here. >> yeah i'm out. >> get out. you are not allowed here. >> i already put my -- money down here. >> do not talk to our guests like that. get out now. >> you hear the emotion coming out of my voice, to see my mannerisms, i -- it was unbelievable. you know, there was just something that came over me and i just did what needed to be done and i would think