and people will be staying here in mobile, and a short time ago the ceo of carnival cruise lines gerry cahill apologized. here he is a moment ago as he is on board right now. >> i want to reiterate the apology i made earlier. i know that the conditions on board were poor and it is very difficult and i want to apologize again for subjecting the guests to that. we pride ourselves in providing our guests with a great vacation experience, and clearly, we failed in this particular case. now, there's one other thing. i know we have been making the media updates as we have gone throughout the course of the day providing the status of what is going on with the ship and all, and it is our plan to continue thos those, and we will continue those as the last guests get on the ship and on their way getting home. we know that we have gotten our guests back to land, and now we have to get them home. we have the full resources of carnival working from here to get them home as quickly as we possibly can. now, the most important thing for me at this point in time is to go on board and to apologize to our guest

carnival ceo gerry cahill is apologizing to the passengers. he addressed the media moments ago. this is mr. cahill. >> good evening. first let me say just how thankful i am for the carnival triumph tying up here and knowsing all of our guests and crew members have made it here safely. i know this is what our guests have been waiting for, and i can tell you this is what we all at carnival has been working towards. now, there's been a tremendous amount of effort that's gone in to getting this ship back here. and there's so many people i want to thank for helping in this regard. i would like to specifically mention the united states coast guard who's done a fantastic job. having that cutter alongside was helpful with our guests. united states of public health and the city of mobile and the port of mobile have all been very gracious and helpful to us. i thank everyone. i'd also like to recognize the tremendous effort made around the country. and mostly our team on board. i know it has been very trying for our guests, but i can tell you that our crew worked tirelessly to try and make

g gerry cahill, a $3.7 million pay package back in 2001.analysts saying long-term cruise loyalists will still book. but after after the costa conc ran aground, bookings did not suffer. the tony hayward example has to be foremost in mind for crisis managers. famously said i want my life back. you have to be very careful about the public perception of executives when you have people who are customers who are suffering. >> absolutely. great advice, right? 24 minutes past the hour. we'll continue coverage of that cruise ship. hear from one of the passengers about their personal experience, that's coming up. today is gonna be an important day for us. you ready? we wanna be our brother's keeper. what's number two we wanna do? bring it up to 90 decatherms. how bout ya, joe? let's go ahead and bring it online. attention on site, attention on site. now starting unit nine. some of the world's cleanest gas turbines are now powering some of america's biggest cities. siemens. answers. so i can't afford to have germy surfaces. but after one day's use, di

until president gerry cahill spoke tuesday. >> we're very, very sorry about what's taking place. >> reporter: this is the third time in a month this very ship has had engine trouble. "the triumph" had to limp back to port on its two previous voyages. the port of mobile is dealing with the delicate task of docking the boat. and the most delicate maneuver, for carnival, disembarking the passengers. the holiday that wasn't. matt gutman, abc news, mobile, alabama. >>> a showdown in the senate is looming over president obama's choice of the next defense secretary. democratic leaders are expected to force a vote on the nomination of chuck hagel tomorrow. some republicans say they'll vote no unless the white house provides more information on the benghazi attack. but hagel is expected to get the 60 votes needed for approval. >>> and there's a delay in the vote to confirm john brennan as head of cia. the top democratic lawmaker is demanding more details about deadly drone strikes against terror targets. last week, brennan defended the strikes in his confirmation testimony. but also said he welcomed

after three days of silence, corn value ceo, gerry cahill, is talking. >> we try very hard to do thatull-time. in this particular case, we did not deliver on that promise. >> to say the least. with good weather conditions, that ship should reach mobile, alabama, by tomorrow. >>> well, they say it takes a village to raise a child. but in this case, it took a whole family to deliver a baby. little josiah decided to make his appearance two weeks early. and that's when mom yelled for help from her two older sons. 15-year-old damian called 911 for some hands to help. >> they said, can you see the umbilical cord? i said, yes. they said, tie it with a string. i was running down the hallway. i couldn't find a string. and i found my brother's shoe. >> when the paramedics arrived, all of the hard work had been done. mom and baby are doing just fine. the shoestring was to cut the umbilical cord. >>> mind-boggling is how one former gold-winning wrestler describes a decision to drop his sport altogether from the olympics. wrestling will be included in the games in three years. but not after that.

the carnival cruise ceo gerry cahill was very quick, ali, to apologize. >> we pride ourselves in providing guests with a great vacation experience and clearly we failed in this particular case. >> carnival offering refunds, cash, a flight home, and cahill said he went on the ship to personally apologize to the all the passengers, but look where micky arison was this week. a miami heat game. he's the ceo of carnival corporation, the parent company which owns carnival, holland american, princess. he's also a part-owner of the heat. but he's courtside while those people are just desperate to be dockside. it's a pr nightmare. with analysts we talked to, they aren't that worried, they think people will keep wanting to book these cruises. >> cruises are good deals. they made it through the norwalk virus stuff, the cloud cover ""costa concordia."" people do tend to move on because they are a very good deal in tough economic times. >> bookings did not go down after ""costa concordia."" the question is what kind of maybe settlements they'll have to come to. when you buy a ticket, it's clear, you kn

gerry cahill quick to apologize. i can assure you, there was an apology. it wasn't just that.ll right. carnival offering refunds, cash, a flight home, credit on a future trip, kahlil said he went on the ship to personally apologize to apparentlies as well. cahill's pay package, 3.7 million in 2011. he will earn every penny. wall street taking it in stride. analyst list s aren't too worri. they think people will keep booking cruises this is one of the most affordable ways for a lot of families to go on a trip like this as for possible lawsuits, carnival customers, they sign a host of waivers, including one that may be a class action suit. >>> dow within shouting distance of an all-time high. can't get there, mostly because of concerns about the economy. most s & p companies that have reported earnings have beaten expectations b report the weak outlooks. >>> airbus is ditching plans to use lithium ion bat rosie. that's the one used in boeing's dreamliners, which are all grounded after a series of electrical issues, investigators haven't figured out the primary cause of the probl

gerry cahill is not doing too bad either in terms of the money part of it.got a $3.7 million pay package for carnival in 2011. these men will have serious challenges to repair carnival's reputation. wall street does not seem too concerned. it tanked on wednesday, but since then it hasn't moved much. long-term cruise loyalist also still book trips. remember after the cos"costa concordia" went aground last year? bookings didn't take a hit. for now we don't know what the fallout will be, but carnival management being closely scrutinized in how they handle this case. >> i think the crew should be getting kudos on this. i was listening to women who were on the cruise. somebody needed dialysis treatment. she said how do you feel? they said they got her off the ship right away, got her dialysis. >> we'll have to see what the hit is to the brand f there is one. but how management behaves publicly and how they compensate the passengers -- >> and the crew -- >> will be key to the repair of the reputation of the company. >>> they are all off the ship and heading home,

gerry cahill was on hand last night, offering passengers his own apology for all that happened. >> i know the conditions on board were poor, i know it was very difficult, and i want to apologize again for subjecting our guests to that. >> sreenivasan: the company promised a full refund, transportation expenses, and a credit for a future cruise. but for some, that won't be enough. >> never again in my life will i even walk around a cruise ship. i'm done. never again, it's not going to happen. >> sreenivasan: meanwhile, the ship was towed to a work yard, where safety investigators will take a close look at what happened and why. starting in march, people arrested in new york city for possession of small quantities of marijuana will no longer be arrested and arraigned. instead, they'll be issued a ticket and told to appear in court. mayor michael bloomberg outlined the change in policy on thursday evening. he said it will allow the city to target police where they are needed most. today, the mayor said he remains opposed to legalizing marijuana outright. the murder drama surrounding sou

tony, just so you know that there with was a press conference and gerry cahill said he is going on board to give an apology and is that something that you will accept? >> well, you have to have some accountability. is this the result of an accident or negligence, and that is the question that everybody has to answer, and the actions that you take after that determine if the apology is sincere or not. it is good p.r. to apologize to everybody getting off of the ship, but in my mind if you were and i'm speculating, obvious, but if you are not negligent and you maintain the ship, then i don't need an apology, because it is just being in the dark and looking at your son that you look at and worry about getting off of this thing or not, and i don't need anyone's apology at this point. i need them to find out what happened. >> when you say, tony, i understand where you are coming from, and let me ask you for a little perspective on it. when you say whether it were an accident or negligence, and what makes you think that it is not what it may have been reported as on board which is a fire in th

gerry cahill personally boarded the ship to apologize. a move that seemed to infuriate people. >> he said, we know how you feel. no, you don't. you did not go many nights wondering what you were going to eat. what do you do? you can't contact your family. you can't do anything. >> reporter: throughout, carnival has answers only to logistical problems. why is it -- i'm sorry. he turned his back. later in the day, in the rush to flee questions, representatives of carnival nearly took out our cameraman and me. but this morning, they have many more questions to answer. >> they had an engine failure on the cruise before that. why did they put us on this ship? >> reporter: many of the passengers that i spoke to said that all that darkness actually brought them together. there was bible study, jazzercise. people played trivia. the question this morning, what will happen to this hulking vessel? it's out of commission until april, maybe longer. >>> three of the passengers on that ship, ann, terry. thank you for getting up early this morning after

. >> reporter: after three days of silence and squalor, aboard "the triumph," carnival ceo gerry cahill is finally talking. >> responding to our guests onboard the ship is the number one priority. the full resources of the company have been committed to this effort. >> reporter: more than challenging, passengers telling abc news overnight conditions are worsening. ann barlow seen here hamming it up before boarding, texting us, elderly and handicap are struggling. the smell is gross. our room is leaking sewage. her 11-year-old twin boys are worried. >> it's been heartbreaking. i just hope she comes back safely and sound. >> reporter: barlow, like the hundreds you see in this picture, is clinging to the decks. the ship lost power sunday after a fire burned out its four engines. carnival now blaming that on an alternator problem. on monday, carnival reversed course. deciding to tow the ship to mobile, alabama, adding nearly 200 miles and an extra day of misery for the passengers. >> it's going to cost carnivals tens of millions. it remains to be seen how badly this will hurt their brand. >

at the terminal carnival ceo gerry cahill adressed reporters. >> we pride ourselves in providing our guests with a great vacation experience and clearly we failed in this particular case. >> reporter: he then boarded the ship and spoke to passengers over the intercom. >> i know how difficult this week has been and i can tell you i'm extremely sorry for all the discomfort and frustration you've had to endure. >> reporter: but some still want answers. >> why did it take us this long to get home? you know, that to me is ridiculous. >> reporter: carnival chartered a caravan of buses to transport people out of mobile. to add insult to injury at least one of those buses became stranded on the way to new orleans. passenger jacob coombs called "cbs this morning" en route to say his bus was sitting on the side of the road as he waited for yet one more rescue. we're told his bus and others did make it to new orleans, but many of the buses didn't make it there until 2:00 in the morning, and for those passengers, their journey isn't over. they have to get on charter flights this morning to go to