joining me now is the chief executive of giff gaff, mike fairman. hello.me people who sign up. we find working with our members in close collaboration to help run large parts of our business goes down well with our other members. people appreciate the fact that another customer is helping them out on the forums and we find that people are very happy with that actually. what happens if you get bad advice on the forums? do members get a deduction from the point they earn? first of all you get a response remarkably quickly. 0n average if you ask a question the first response will come back within 90 seconds and there are usually half a dozen responses come back and the community are very good at correcting errors that people might make in there. also, the amount of points you get for a reward are determined by the accuracy of the a nswe rs determined by the accuracy of the answers so determined by the accuracy of the answers so it is are you relying on people being tech savvy while others are left behind? we keep our costs down and provide a great service for