we now have traders on staff in addition to attorneys and accountants, gifving us a great insight into the practices that drive today's market. we saw it increase to almost double than it was in 2009. we significantly upgraded our case management system. overworked attorneys and paralegals can now take advantage of vastly reaching capabilities and we have ability to parse evidence and drill down on key subjects. perhaps our most reported i.t. investment has been our new system for handling the thousands of tips, complaints and referrals we receive each year. an ongoing series of upgrades has allowed us to better triage the information we receive as well as compare the data more effectively, open new investigations, follow up on tips of existing investigations or follow trends we should be watching. giving rise to these improvements, we also have found ways to create managing executive positions to handle important support areas. free and legal, examination and other professionals to concentrate their skills on mission critical work. we're outsourcing things like leasing and management