just before 4:00 last sunday afternoon, gloria jackson called 911 to say her husband was unconscious and needed help. but when truck 17 arrived, the chief says they found a man on the street with dc police. >> when they came across mpd they had a person in custody in the same block. they, mpd said hey, we don't need you. that's when they made the assumption without confirming the location. >> reporter: listen now as engine 8, which was also put on the call, radios in to the dispatcher. >> truck 17 advised that mpd still on the scene and that they're not needed. do you need engine 8 to keep responding? >> reporter: we now know all units responding were put in service until gloria jackson made a second call from her house looking for help. and at 4:09, help was sent again. >> what i see is that it was an honest mistake. they went to the location. they saw the police. they made that assumption. a bad assumption, but they made that assumption. and they made a decision. it was the wrong decision. and so we have some responsibilities, they have some responsibilities. >> reporter: albert ja

gloria jackson said she knew nothing about what happened with truck 17. she told us she's had to call for help several times and has never had an issue with the response from dc fire and ems. paul wagner, fox 5 local news. >> new tonight they are happening all over the district. robberies and many of them right out in the open. this one caught on video a few days ago at a 711 in northeast. and it is such a problem that dc's police chief has formed a task force to fight this issue. >> it includes special officers on the street to senior u.s. prosecutors assigned to prosecute the cases. matt ackland is live tonight where two weeks ago a robbery led to a serious assault. matt? >> reporter: hey, laura. the police chief for metro told me today that since they released those pictures a couple of days ago, they have been getting a lot of leads. they are hoping to make an arrest in the assault just as soon as possible. but as you were saying, it's just not one crime that has authorities in our area concerned. it's many robberies recently, and that is why they for

sunday afternoon, 4:00, albert jackson had ax wife gloria called 911 and she and two grand sons begancpr as they waited for help five to six minutes later truck 17 arrived on 60 street northeast now the crew saw a d.c. police officer attending to man in handcuff on same block and assumed that was the call location. the officer said that situation was under control and he didn't need any help. truck 17 informed dispatch the officer told them they could leave and they did leave the scene. gloria jackson in distress called 911 again demanding help 19 minute after initial call engine 10 carrying paramedic arrived at the correct address. "fox5" paul wagner learned of the details exclusively and spoke with mrs. jackson. >> this too many you sensed it was taking longer. >> i did i don't know why. you know, two fire trucks came. and didn't come five minutes later the ambulance pulled up. we tried cpr but we kept doing this she told me i don't know when the paramedics get here. >> albert jackson 6 years old was finally transported to the nearuwest hospital where he die. now the incident comes

we were able to talk to gloria jackson. she is the wife of albert jackson. she told us that she thought it was taking a little bit longer lo than norm a.m. here's some of the conversation that we had with her just a little while ago. we tried cpr, but we kept doing it. she told me let her know whennow the paramedics get here. about 10 minutes later they came about six or seven of them came. do you think if you had gotten help a little l sooner that he might have made it.e i >> maybe. i'm not sure. su i'll say maybe. you were working on him yourself yo for quite a while. >> yes. he was in pretty bad shape? >> he was. he was. so gloria jackson said that she t was unaware of the incident until we came to the house and told her about it. it what d.c. fire officials are now trying to dermis why truck 17 left the scene, why didn't theyidn' take it a step further? why didn't they go into the house? is there some reason for this? th did they just take the word of the d.c. police that they couldhey move on? was there some mistake here. truck 17 thought that what they

just steps away, right across the street gloria jackson was waiting for help as her grandson performed cpr on her husband, 67-year-old albert jackson. >> they took forever. it was my grandson and i and i kept running out here to see where they were and they took forever. i don't really know -- i don't understand what happened. >> reporter: mrs. jackson called 911 a second time. when paramedics did arrive at the correct location about 20 minutes had passed since the first 911 call. jackson was taken to the hospital where he died. chief dean has ordered a change to fire department procedures. >> they followed the current

. >> reporter: just before bef 4:00 o'clock last sundayun afternoon, gloria jackson callel 911 to say unconscious and needed help.. >> but when truck 17 arrived on the block chief dean found a man in the street with d.c. police. >> when i came across pd they pd had person in custody in the same block. they mpd said, hey, we don'te d need you that's when they made e the assumption withoutut confirming the location. lation. >> reporter: listen now asr: lio engine eight which was also putp on the call radios in to the dispatcher. >> engine eight communications. truck 17 advised mpd on the scene and they're not needed. do you need engine eight to keep responding?ng >> we now know all units uts responding were put in serviceni until gloria jackson made ae second call from her house hse looking for help.orel and at 4:09, help was sent aga again. >> it was an honest mistake. they went to the location. latio they saw the police. they made that assumption, bad assumption but they made that mh assumption and they made a decision. it was at wrong decision.n and so we have some responsibilities.

gloria jackson called 911 on sunday. her husband was having a heart attack. firefighters responded within minutes but they went to the wrong location. help arrived finally 20 minutes later and her husband was taken to the hospital where he died. as for the firefighters -- >> their supervisor will make a recommendation if he thinks discipline is warranted. if we have holes in our system, we're supposed to not only punish the person but do we need to take time to see if our processes are correct. >> from now on firefighters and paramedics have to repeat the address of each call to the dispatcher when they get to the scene. until now they simply responded they'd arrived. the chief calls this an unfortunate case of human error. >> metro says things will be back to normal on the green line after two cars filled with riders got separated in the tunnel during this morning's rush. it happened as the train pulled into the navy station. no one was hurt and passengers got put on another train and caused a ripple in the commute. some said they were stuck for 40 minutes.

. >> reporter: sunday afternoon gloria jackson called 911. her husband, 67-year-old albert jackson was suffering a heart attack. >> he was a nice man and loved his grandkids and loved his family. he was a nice man. >> reporter: firefighters were outside the jacksons' home in minute, but they never went to the door. when they arrived, police were across the street helping someone who firefighters thought was the victim who they were called for. >> ran across the police who said, hey, we don't need your services aren't required. they made the assumption that that was the right location. they had the other units put back in service and they returned to quarters. >> mrs. jackson called 911 again. by the time help did arrival most 20 minute his passed. jackson was taken to the hospital where he died. dean is changing department procedures because of this. as for the firefighters. >> their supervisor will review that and make a recommendation if he thinks discipline is warrantsed also, but again, for me, if we have holes in our system we're suppose

just steps away, right across the street gloria jackson was waiting for help as her grandson performed cpr on her husband, 67-year-old albert jackson. >> they took forever. it was my grandson and i and i kept running out here to see where they were and they took forever. i don't really know -- i don't understand what happened. >> reporter: mrs. jackson called 911 a second time. when paramedics did arrive at the correct location about 20 minutes had passed since the first 911 call. jackson was taken to the hospital where he died. chief dean has ordered a change to fire department procedures. >> they followed the current prot dolls which we've changed and now what will happen for all units responding is that they will be required when they say at location to then say the address of the location so that the dispatcher can confirm that they're at the location they dispatched. >> reporter: as for whether a faster response would have saved her husband. >> i don't know. i'm not sure. >> now albert jackson leaves behind not just his wife and his children, but several grandchildren and a great-

we met michelle jackson with gloria nelson and company. >> you notice the staircase. >> the marble floors. yep. >> you have the living radio. to the right. dining room to the left. >> straight ahead you walk carolina. then notice a double height coffered ceiling with giant picture windows. down the hall in a separate wing you enter the bill yard library. >> they wanted it to look authentic georgia. style. >> a large kitchen has touches of marble. we took a grand staircase up to the second floor. overlooking the lower level. six bedrooms including the master. the master closet has built in cabinet reand a staircase. >> this is a thing with living large. have two story lo sets. >> that's a dry cleaning machine. >> there's actually -- a tanning bed. >> and back on the bedroom floor floor the master bathroom. >> couple little hidden secrets. >> safe. >> we took the elevator to the basement level and found a perfect place to throw a party. >> they had a diner company come in and fabricate this whole diner. >> it seats 35 people. >> here's the kitchen. >> all stainless steel. >> all stainless s

. >> cel attorney gloria allred represent twoz dozen of cosby's 50 plus accuser the speck tick come rival o.j. simpson and mich jackson. >> i do think it's going to be one of the biggest celebrity trials that we have ever seen because we have a famous, powerful formerly well respected father figure and then we have the unprecedented number of women. >> is going to be huge. >> we sat down today with the lead attorney in jackson's criminal trial. like then, he expects cosby's defense attorney to attack the case on three fronts. first by focusing on the alleged victims' credibility. >> we procee investigate thoroughly every accuser on the planet. we dissected their backgrounds and we cross examined the day lights out of nerve that trial. and michael jackson was exonerated 14 times. >> se tactic, question prosecutors' motives. >> i think this is politically motivated prosecution. the da ran on a platform that he would go after mr. cosby. >> a former d.a. who refused to prosecute bill cosby. >> and nuthree, blame the media. >> the case is going to be won in the courtroom in front of a jury and a judge, not in the media. >>

jackson. he was 67 years old.old. last sunday afternoon justust before 4:00 his wife gloria called 911. she said she needed help. she said her husband was havingv a heart attack. she says that it took quite sometime before the help arrived. according to our sources and aa timeline that we've been able to see we understand that it took as long as 19 minutes before paramedics finally got in thegot door of this house here on 60th street northeast to try and save this man's life.man' so this is what we believe happened according to ourto sources and some of thef documents that we've been able to see.to that it was at 36789.67 56. 07 that the first call went in to 911. truck 17 was dispatched to comeo here to the house and arrived at 4:0244. but according to ament did and d several sources that we've been able to speak with, apparently they found here in this block d.c. police with a man on thehe ground who was in handcuffs.andc they apparently, and that'sh what's under investigation now,i they apparently believed that this may have been the call that they were coming to and d.c. police told the paramedics -- i'm ' s

gloria rodriguez, abc 11 eyewitness news. amber: two weeks from today iowa residents will gather for the presidential caucuses. barbara: last night the for the final debate about of points. barbara: the reverend jesse jackson says exposing its 100 p thou 100,000 residents to toxic levels of lead. it is 4:43 and 28 degrees. deadly. looking for as at the try seven minutes while an emergency call went unanswered. amber: the cardiac cavs live up to their (coughing) coughing disrupts everyone's life. that's why there's delsym. delsym's advanced time release formula helps silence coughs for a full 12 hours. all night... your heart loves omega-3s. but the omega-3s in fish oil differ from megared krill oil. unlike fish oil, megared is easily absorbed by your body. megared. the difference is easy to absorb. barbara: welcome back. 4:45 and 28 degrees. really cold air filling in now. that is one story making headlines. i want to show you a look outside where temperatures are much colder than this time freeze coming the chance of black ice in places where yesterday's rain and snow may have melt and refrozen. authorities are search for a hit-and-run driver who killed two teenagers. they were walking home from a gas sta

truck 17 is back unless gloria jack sop -- "fox5" paul wagner learned ever the details exclusively and spoke with mrs. jackson> we tried cpr but i don't know when the paramedic get here and about ten minutes latter they came in 6 orÑ9 7 of them came good do you think if had you gotten helpp sooer that he might have made it? >> maybe i'm not sure. i said maybe. >> but you were working on them yourself for white a while. >> yes. >> he was in pretty bad shape. >> he was, he was. >> albert jackson 67 wasn't interested to the nearest hospital where he died. there's a difference between coming for help 14, street and 40 street resulted in a fire that burned 12 minutes without anyone responding to put that out. now, again as we mentioned last night fire chief gregory dean did announce changes. number one he said going forward dispatchers will require units to repeat 5d dress to the dispatcher upon arrival at the scene to ensure they're at the correct locatio location. also, d.c. fire and office of unified communications will work to put more information more clear language in those calls so restoppeding unit know w

jackson. boring, not a fan. wolf? >> trump gets hit and he hits right back. sara, thanks very much. let's get more with chief political analyst gloriabrownstein and cnn political commentator kevin maddon and jeffrey toobin. gloria, these ad wars are escalating right now but in the bottom line, do they really mean much? >> i think at this point, first of all, i'm used to seeing biographical ads where these candidates would be introducing themselves to the public but it hasn't worked for jeb bush. this is what mitt romney was doing at this point. it hasn't been working. so they are not doing that. they are doing these ads that are negative and nasty to try and differenciate themselves. as i was looking at sarah's piece, what occurred to me is that they are all stepping on each other. they are all so nasty about each other that the public might just say, you know what, i can't tell the difference between these folks. and so i'm not quite sure about the effectiveness, although i do think that the cruz ad with the men in business suits climbing across the border was pretty good, i must saw. >> why is trump continuing to hit jeb bush as h