the body they had found was that of gonzalo ramirez. and when his family went to identify his remains, they could not believe how he looked. gonzalo's brother, benito. >> when we picked up my brother, we could not recognize his face. >> it's very sad. you know, i don't want nobody to see. one of his family the way we saw. it >> gonzalo left behind two little daughters, just one in two years old. >> he was a very good person. he was a responsible person. we have no idea why. >> police were also trying to find out why. their only witness was his friends, the last person to see him alive. >> he was pretty detailed and able to give the responding officers at that, time a lot of good physical descriptions of both the vehicle and the suspects. >> but the friend said he had no idea who the men in the way ban were. or why a fender bender turned into a kidnapping and murder. >> where do you go from there? when you don't even know who these men are? >> generally you would start with the individual who has been kidnapped. looking into their backgro