you have seen this on google nappes, for instance, where citizens change locations if they are wrong. they fix mistakes. they create additional layers of information, and you are seeing that at amazon were people create data, which is useful for the rest of the world. supervisor mar: thank you. is there anyone else who would like to speak? , i do customer service at craig's list, though i am not speaking for the company. i have been working with open government on multiple levels. i use some of the more mundane aspects of this every day light using an application by phone to tell me when the next bus is coming, which is a great blessing at times, but i'm stuck on the notion that the move involves trying to talk to the rank and file of any government agency. the people on the front lines often know what is going on better than the people who run things, and if they can get together and suggest things with a commitment from the boss to make things happen, that gets results. that is being done right now in an accelerated way at veterans affairs. it is being done similarly at hhs, where t