i think gordon bethune proved that in the old continental days.ember, you've got to get the employees firmly behind you, everybody moving in the same direction, no matter the company is. you need your customers behind you. >> how do you rally the troops? these airlines, poor men and women who work for the airlines, they have been beaten up for years. right? i mean merger eve merger, layoffs, more real is down, angry passengers screaming about every little thing. nobody wants to pay more than $300 to fly across the united states, by the way. so you have all the amenities are cut out, and then people scream they don't have amenities, but won't pay more than $300 to fly round trip from new york to los angeles. >> i can go on jetblue from san diego to jfk, and see a crew working hard and seemingly fairly happy. in other words, i feel like everyone is working in the same direction. remember when there were questions about where was alan mullally, and jeff sonnen feld chimed in, i chimed in say, gee, imagine a guy like that as a place like that. it woul