. >> beat up bloody and beat up on grandville avenue, thrown down the stairs with my bra and underwear in the snow. >> she was once a school secretary and mother, before crack and prostitution took her down. >> every time i lay down and fall asleep, i dream about crack. >> another inmate caught off guard. he's bleeding, then explains why. >> most cake is dry, you know, and not very moist like that at the bottom. i know something didn't go right with the cake. i said i have to do something about this. ♪ >>> straddling the grand river in west michigan, grand rapids combines the amenities of a sophisticated city with small town charm. forbes magazine calls it the best city to raise a family. even the best families face problems. a few miles from downtown is the kent county jail. >> people ask me all the time out there in the world, who you got in jail. i always tell them, we have your family members, we have your neighbors, your co-workers. >> any given day, 1,000 men and women are incarcerated here. >> i want you on your bunks. time for head count. i need your id. >> some are convicted,