. >> i got beat up on grandville avenue, thrown down the stairs in my underwear in my bra and the snow. >> she was once a school secretary and mother before crack and prostitution turned her world upside down. >> every time i lay down and fall asleep, i dream about crack. >> another inmate is caught off guard and viciously assaulted. >> most cake is dry, you know, not very moist like that at the bottom of it. i know something went right with the cake, said i think i'm going to have to do something about this. >> straddling the grand river, grand rapids combines the amenities of a sophisticated city with small town charm and natural beauty. forbes magazine calls it the best city in america to raise a family. even the best families face problems. a few miles from downtown is the kent county jail. >> people ask me all the time when i'm out there in the world, who you got in jail. i always tell them well, we've got your family members, your neighbors, your co-workers. >> on any given day, about a thousand men and women are incarcerated here. >> i want you guys on your bunks. time for head