phoning up the automated phone line in great ormond street to get through to the ward that your son was animals that kids enjoy, and one of them is giraffe. and i — they have this automated system where you call up and rather than punch in a number, which i would vastly prefer — i was born in 1977 — but you say the thing. "which ward would you like to be connected to?" "say the name of the ward". so i would be like, "giraffe". and they would be like, "i don't understand," you know, and i'd be like, "mmm, giraffe. "ger— raffe". and finally, i would be like, "oh. "0h, iget it. imitates posh british accent. "giraffe". and then they were like, "ah, yes, here you are, giraffe. " and one of the worst things you can say to somebody is, "let me know if there's something i can do". not the worst. not the worst, ok. but that's more for you than them. "i've ticked that box and now i can go and watch darts". no, it's — yes, there is something you can do. it is make a mediocre casserole and ring the doorbell and then run away. or come over and massage my feet. they hurt, ok? i've been standing in ho