. >> josh greenburg is a medical billing expert in san mateo. he said more and more people are having their claims denied. and he says it may have to do with healthcare reform. >> i think that some of the insurance companies are taking a closer look at claims and being proactively a little bit more careful about what they are willing to permit and what they are not. >> president obama signed legislation last year to overhaul the nation's healthcare system. greenburg says now insurers are going through every claim with a fine-toothed comb. >> and the unfortunate reality is that more often than not they will default to denying a claim and pushing it back to the doctor's office. and then as the consumer you are stuck in the middle. >> just about everyone we spoke with had a story of a claim denied. >> the insurance said they would pay for it but when it came time to pay for it they didn't. >> how much was your bill? >> it was i think $600. >> some filed an appeal. judy said she felt like she was fighting two battles. deal with the cancer as well as

. >> josh greenburg is a medical billing expert in san mateo. he said more and more people are having their claims denied. and he says it may have to do with healthcare reform. >> i think that some of the insurance companies are taking a closer look at claims and being proactively a little bit more careful about what they are willing to permit and what they are not. >> president obama signed legislation last year to overhaul the nation's healthcare system. greenburg says now insurers are going through every claim with a fine-toothed comb. >> and the unfortunate reality is that more often than not they will default to denying a claim and pushing it back to the doctor's office. and then as the consumer you are stuck in the middle. >> just about everyone we spoke with had a story of a claim denied. >> the insurance said they would pay for it but when it came time to pay for it they didn't. >> how much was your bill? >> it was i think $600. >> some filed an appeal. judy said she felt like she was fighting two battles. deal with the cancer as well as

. >> reporter: sally greenburg is executive director of the national consumers league. >> consumers are cynical enough about company policy. this just adds to their sense of mistrust. >> reporter: wal-mart says their employees seen in the investigation weren't following company policy. a spokesman provided cbs news this video statement. >> last week, we learned that there may be some confusion on how to process gift receipts. it is our expectation to refund the original purchase price when returning anite well a gift vote. >> why is it that price? >> just whatever it scans in is what you get. >> it's fraud. >> reporter: this consumer attorney suspects wal-mart has made millions shorting customers with gift receipts. his office is exploring a class action lawsuit. meanwhile legislators are talking about a new bill and barbara boxer is going one step further. >> i'm asking the ftc to investigate this matter and if it is true to take appropriate action. >> reporter: now, last week, wal-mart issued this memo to managers reiterating that a gift vote entitles customers to the full purchase pr

. >> reporter: sally greenburg is executive director of the national consumers league. >> consumers are cynical enough about company policy. this just toody their sense of mistrust. >> reporter: wal-mart says their employees seen in the investigation weren't following company policy. a spokesman provided cbs news this video statement. >> last week, we learned that there may be some confusion on how to process gift receipts. it is our expectation to refund the original purchase price when returning anite well a gift receipt. >> it doesn't come up with the price. whatever it scans in is what you get. >> it's fraud. >> reporter: consumer attorneys suspect wal-mart has made millions shorting customers with gift receipts. he is also exploring a class action lawsuit. legislatures are talking about a new bill and barbara boxer is going one step further. >> i'm asking the ftc to investigate this matter and if it is true, to take appropriate action. >> reporter: last week wal-mart issued this memo to managers reiterating that a gift receipt entitles customers to the full purchase price. they say

i think she also story really well and took me a few games to adjust because she has an unusual greenburg very. well i think just to really. prove starting to draw me. also strew is number six c. you know i leave the australian open final list was hardly ever troubled by serrano to stay if and when i knew he couldn't return so that's pretty much what stand next to leave jack thanks peter there. was a compact day on the paris clay courts the action is our own self respect by the scottish leader thirty two also responded today career spanning preston seventeen years china was once ranked seventh in the world i was talking about love and the beauty a title to the name winning a grand slam it would do for me make my dream. for me the announcer bastin battle has claimed his fist pole position this season after mexico sergio perez crashed heavily in qualifying for the monaco grand prix red bull took their six consecutive races with a world champion battering france jenson button going for seconds. more good than i do along so i was fourth or ferrari i can see this constant kind of cool session

sarah greenburg is national director of the consumers league. >> consumers are cynical enough about companyust adds to their sense of mistrust and disappointment. >> reporter: walmart says their employees seen in our investigation were not following company policy. a walmart spokesperson provided cbs a video statement. >> it is our expectation to refund the original purchase price when returning an item with a gift receipt. >> reporter: david schmidt isn't buying walmart's explanation or any more items with a gift receipt from their stores. >> if it was set up to where the person giving would not know if the gift was returned, the person receiving the gift would not know the amount paid. >> reporter: and following our investigation, walmart says it's issued a memo to its more than 3,800 stores nationwide to make sure all workers know it's company policy to refund customers using gift receipts the full amount originally paid. it's also worth noting, not all store items have the same return policy. so you have to be clear on the rules before you buy that next gift. erica? >> kurtis, thanks. o

now, a report on the crash has just come out this morning and cbs news travel editor, peter greenburgest on what officials have learned. good to sigh you this morning. so the investigate into flight 447 comes out a couple of hours ago. what are investigators now disclosing about those last few minutes of that ill-fated flight? >> the last 3 minutes 30 seconds of that flight as the plane drops from 38,000 feet in that period of time directly onto the ocean. now, what's happening is they're flying initially at their regular flightal tud of 35,000 feet when they encounter turbulence. at this point, the plane is on autopilot. but their flight sensors which tell the pilots how fast it is going, apparently they are frozen, ineffective. they're not working. so what do the pilots do? they try to slow the plane down, they disengage the autopilot, disengage the auto thrust and slow the plane down. now they're in trouble because they're slowing the plane down, slower than it should be flying at all and they put it into a high speed stall. the nose goes up to about 16 degrees and the plane starts

david, joshua gesslman, lucey greenburg shannon, ricky, manuel, married victoria lee, ask mr. izzard if he could proceed. >> thank you, mr. chairman and members of congress for inviting me to testify today regarding the ongoing tragedy of international parental kidnapping. volume joshua izzard, salles legal guardian. my american born and raised a daughter and only child was taken almost eight months ago to russia whose voice i haven't heard for many months now. i've been living for nearly eight months with a hole in my life while some like mr. tom sylvester in cincinnati ohio whose testimony i read during the preparation of my own and his daughter and others like them have lived with that whole for many years. our great country must stop this constant of leading of its most important resource, its children. in the interest of other may i say more tangible or natural resources or diplomatic gains. as a nation we need to construct legal mechanisms to facilitate resolution of existing parental kidnapping and put in place effective preventive mechanisms to insure that our citizens