greg knuckle stands by, but feels helpless. >> she wanted a net. greg, can you give me a net? it was just, having to tell her, i can't. i don't have a net. i wish i had a net right now. i wish we had a net, but i can't. and here she's looking down. and that was hard to tell someone. >> we're tying up your car right now to hold it stable, okay? we're going to get you out. you're doing good. >> firefighters stabilize the wreck by tying it down with ropes and begin to pry the car open. they're hoping to create just enough room to pull the family out, but instead realize they may be causing a bigger problem. >> each time we use the jaws of life to cut the top of the car open, the actual the bottom of the car opened even further. so that was a real concern for us that she could potentially slip through the bottom of the car. >> the biggest moment was when i heard the cutting team saying hey, this vehicle is moving. and that scared me. >> kelly hears the concerns of the rescue team and wants to know what is happening. greg knuckles is faced with the difficult task of keeping her foc