with that we can bring in former fbi special agent, member of fbi, hostage rescue team, greg schaffer. greg, specifically to this situation that conceivably a call went out that there was a shooter, one or two police officers arrived on the scene and then we had this massive swat team response. from what you've been able to glean, how did they handle it, what do you make of multiple shootouts that occurred with this suspect? >> well, the running gun battle and i salute -- first of all, my thoughts and prayers to all victims and i do salute the people that responded so quickly and efficiently. having police officers run to gunfire is what you get paid to do, however, bravery that most people can't even understand. i salute the great officers to do that and quick respond from swat team, that's anomaly, that usually takes an hour to 2 hours and a half. the police respond time nationwide is over 12 minutes, so, again, this quick response is anomaly and we should all be thankful for our law enforcement's quick response because i assure it did save lives. gillian: greg, once they've got ind