kathy: greg sullivan is the research director for the government watchdog group the pioneer institute. sullivan: you're talking about close to a million dollars drain, during a massive budget kathy: part of the problem is this-- the t's antiquated shift pick system. about 1,800 drivers hand-pick schedules from hundreds of shifts posted on paper. the shifts are picked by off and a separate pick for routes and times. when it's all said and done, there are shifts like this. the train operator is scheduled to be behind the wheel from 6:10 p.m. until 2:00 in the morning. his next shift starts four hours later, but he's required to get ten hours of rest so he can't drive again until noon. he'll be paid to stay home and rest. brian shortsleeve is the t's chief administrator. it just doesn't make any business sense. shortsleeve: right. i recognize that. it's really the result our scheduling system. if we were able to use an electronic scheduling or an electronic rostering schedule, this didn't exist. jim o'brien: we carry the most precious cargo in the world-- humans. you want to be rested. k

. >> former inspector general greg sullivan now research director has been digging into the numbers. a you autos spends $3.2 billion on new buildings since 2006 and approved $3.3 billion more. boom. umass has accumulated a huge $3.2 billion back log of maintenance needed but not done many oller buildings. deteriorating structures outdated heating and electrical ap mum! plug systems. >> if you have a problem with your house whether it is a roof or a boiler or your foundation, what you should not do is expand your house with addition. and put a pool in. >> in its plan. you mass described the maintenance as daunting. umass is working with a team of outside experts to tackle the backlog of repair. that they built in the 1960's, the 197 that he were never kept up. >> the deferred maintenance problem with tow mbta. they expanded dramatically while ignoring the main nbc one that with make a comparisons into idea what the university of massachusetts is all about. >> umass is, is producing high-quality graduates. a who is going to pay for this $3 billion in the maintenance foo hopefully the s

. >> reporter: greg sullivan of the pioneer institute which has studied the keolis contract says the issue is transparency. saying the state should hold them more accountable. instead in august they reduced the on time performance goal from 95% to 92% as part of an improvement plan. what does it say to a rider bar? >> that's a step backwards. >> reporter: when fox 25 investigates looked at each line adjusted on time performance from june to december of 2015, we found keolis wean delivering consistently during morning and evening peak commutes. for example, the needham and providence line failed to meet their 92% on time goal during peak times four out of the seven months. the stoughton line missed the mark every single month. we asked to speak direct whether i keolis. they are meeting the goals laid out in the improvement plan when you look at the has fallen below 92% on time even in the challenging winter months. but not often enough for deidra tripoli. >> it's very rare it's on time. >> reporter: according to information keolis reports it fell below performance targets during peak