gustave h. >> gustave h. >> charlie: yes. this is the concierge sort of manager of the hotel. >> charlie: based on a friend of yours? >> yes, our friend is not a hotel guy, but the way he talks and his personality. many details of his personality. he wears a heavy dose of cologne. my friend is like six squirts every morning. >> charlie: and such is where movies come from. >> exactly. [ laughter ] >> charlie: one of the things people say about you, as you know -- probably unfair -- but they say, he's more interested in set pieces and interesting characters and the little nuances of relationships -- father-son -- all kinds of relationships, that's what he cares about. he's not as interested, as many other filmmakers are, in story. you don't like that? you don't agree with that? or, yes, it's true? >> well, i guess the rap i get is more into props and wallpaper than human feeling, which when i going to make a movie, what i care about are these characters. >> charlie: i know. that's what i'm kind of into. but i do like to make a

i sort of edged around it. >> did he come as gustav h.? >> he claimed the right parts.of the actors, i did not think about them until the script was done. the only time i had this happen. we had everybody that we wanted except for matilda's part that she is 85. originally, we offered it to angela lansbury but she was not able. i love tilda and i said she could be 85. >> do you improve? i think maybe -- the actors describe it as -- for me, when we got on the set to we have prepared everything and we have everything arranged. and they take over. we usually do a lot of things very, very quickly -- one after another. depending on the kind of scene it is, most of the time we work very fast. they bring a lot of energy to it. it usually feels a little chaotic on the set. i feel like they may not change the lines of but they improvise everything else. how they are going to do it. it usually feels very spontaneous on the set. >> this is a bill murray. he played a concierge. you and bill? >> we have done seven movies together which is a pretty good run. and you know, i have had h

h.,et's show where gustav lobby boy. where they find out they visit athey must go recently deceased hotel guest. just to show you how great the cast is. >> ♪ >> what to do you want? >> ♪ >> dear, god. >> i am terribly sorry. >> she needs to me. pack?ick can you >> in five minutes. >> [laughter] >> what did i just see? >> this is two guys, we have ray, somebody with tremendous craft and the trading and experience and he is talking very, very fast. not too many people who can't take this and blast a you can understand every word. he has acted opposite a great kid who has never been in anything. only high school. and the funny thing is on the quickly,e movie, very neverid, we forget he is done this before. he just acts like it is business as usual. ,ot only is it his first movie he has never even had a job. he is showing up for work every morning. >> did he do quite well? >> he did great. he is quite resilient and charismatic and self-possessed. >> when you write you every movie you ever made you wrote, could you imagine do