. >> hello, my name is gwen sanderson. i own a video store. we have had for about seven years. i am under a lawsuit now, hoping to resolve it by the end of may. i do not have any money to pay the people, and i did my best to comply. i was approached in january 2011 for the first time and hit the ground running, calling everybody, talking to regina, getting inspections, and getting it and workshop. this is incredibly complicated. architects across the country do not agree on solutions for no ei talk to agreed on a solution for myspace. i think this department is in the position to make the most dramatic change on this, just by putting any kind of regulatory structure in place at any stage come anywhere in this issue. no volunteer effort in the past over the last 10 years -- in 2004, for instance, has helped any business that has gone and since then. volunteer efforts are not going to do anything because it has to be official. i see this department as being responsible for businesses mistakenly thinking that they are compliant from past grandfathering, approval that have gone on