manny alvarez, chairman of obstetrics and gynecology at hackensack university medical center, has a checklistumber one, bring somebody with you, to listen, to ask questions, to write things down. if they give you your medication, ask questions, what is that medication? if they're taking out your balla blood, you can ask, why is my blood being taken. make sure the staff follows all hygienic protocols. can hand washing in a hospital make a difference in transmitting bugs? the answer is 100% yes. is hand washing something that's routinely done by health officials in a hospital? no. only 30% of people wash their hands. if you think you need a second opinion, seek one out. >> good. you okay? >> make sure that you participate in every activity when it comes to patient identification or making sure that if you're having surgery, the surgeon has the proper knowledge. >> the patient's name is jane smith. smith. >> and consent for the type of operation that you're going to have. >> everybody in agreement? >> agree. >> when in doubt, call it out. >> meanwhile, there are many health care professionals de