so actually h.s.s., every year that is a reimbursement. we shared those savings with h.s.s. in our premium and in our overall cost to you. >> so are the premier dentists paid less by you? >> they are paid a little bit more. >> all right. and so you say you have pretty good oversight over the dentist if they are having problems or if somebody comes to you with an issue with a dentist, you will carry it out. in the past i have had at least three incidents and nothing was really ever done. my dentist had serious problems. and they are still practising. so i don't know how it is today or how much oversight there is. >> we would definitely want to know that specific dentist. hopefully the member or yourself has called into our customer service and reported. >> they did at the time, absolutely. >> because then there is a report that is generated and then that goes back to our specific unit. we have secret shoppers that go out to those particular dentists we are sharing. as i mentioned, enrollee satisfaction, as well as different surveys that we are doing, and if there's anyone tha

h.s.s. worked with i.t.s. to analyse scores for effectiveness , importance, favourability, and open ended question responses to identify overarching themes that lead to action planning. the three themes for the 2020 employee engagement action plan include collaboration, employee recognition, career, and employee development. slide eight reflects the staff to do perspective on the current state of each focus area and future visioning for improvement opportunities. slide nine, employee engagement action planning steps based on themes. slide nine identified action planning steps in the areas of collaboration, employee recognition, career and employee development, and three themes that steph identified as being top priority for them. these action planning steps are a combination of improvements to existing h.s.s. programs, processes, as well as new endeavours and collaborations that we plan to pursue within and across divisions. as you can see on the action plan and collaboration, we're talking about the lean 101

although, i did go back to the health fair the last week down in -- h.s.s. building there and found out from delta dental for the retirees that i think they've been miscalculating the retiree's dental benefits. that $1250 maximum should be excluded from the dental cleaning and they were -- if you reach the maximum, they were charging people for the dental cleaning, which was like my wife. and although it clearly says on the dental delta form on our web page that part is excluded. so they're going to change it for my wife. and i think the staff needs to make sure that all other retirees get the same adjustment. that they don't have to pay for teeth cleaning and if they reach the maximum. and the smile program, too. thank you for telling me about the smile program. but i found out that the dentist, when they look in the system, don't know you're in the smile system. so you might ask delta dental to look into that issue, too, thank you. >> president breslin: any other public comment. seeing none, item number 6. >> item 6 is the president's report. this report i

i really do encourage the members to advise h.s.s.ons or concerns about their plan coverage. we do hold that information, the privacy of that information and would protect the member from any procedures and retaliation that they maybe fearful of. i would encourage people to talk to us. >> can i ask? >> yes. two questions. i guess there are two parts to this topic. one is that the one medical. so when you just walk into one medical, because they are everywhere, the front windows now say they are associated with dignity and the healthcare system. there is one in west portal that i walked by. so our potential patients given a sheet that alerts them upfront what the fee schedule will be and that they are, maybe at risk for paying those fees depending upon their health plans? i don't know how this works. someone is nodding yes. so they are given one they walk in the door. >> it is my understanding, at least from their website, that you can join and pay a fee on the website. what is not clear is -- we have done some secret shopping and trie

as h.s.s. enters the renewal period, this is an opportunity to deepen the conversations. abbie mentioned they were having conversations about access to providers, particularly mental health providers. as far as enhanced communication, there is an open position for a communications director. there is a search going on and when that person is brought on board, it is hoped they can promote hss advocacy services that do exist and make sure members are aware of when it's appropriate to call hss. we heard mitchell talking about people calling during open enrollment, but one of the things we heard in the focus group, members didn't actually think to call the health service system when they had issues that arose. we might hear about challenges in finding providers, but very few of them called hss for the support that could have been provided. and lastly, around meeting population-based needs, hss is working to develop strategies to monitor and enhance services to meet the needs of these groups and that is actually something that is part of the strategic plan. i want to talk a min