battle with hachette and the authors that hachette publishes is heating up. >> narrator: as bezos's. >> a bitter, seven-month standoff... >> narrator: thousands ofau ors, including bestsellers like douglas preston, were caug in the middle. >> some authors were losing 50% to 90% of their sales from amazon. it was absolutely devastating to first-time authors. it actually destroyed their careers. >> did you see your sales plummet? >> i did, yes. i saw my sales plummet tremendously. >> narrator: in frustration,to prpenned an open letter on behalf of all authors. it was published in "the new york times" with more than 900 signatures. >> we authors have loved amazon. we have enthusiastically supported it, and this is howre they t us? this is not right. >>mazon has been accused o doing everything from raising prices to deliberately delaying shipments. >> is this what happens when jeff bezos decides to flex his muscles? >> narrator: while he and amazon were at an impasse, and other authors went to foer, washington, and asked the obama administrati to open an investigation. >> i went to the