. >> commissioner hackenberg followed by commissioner yaqui. roberta: the conclusion of discrimination is significant and pervasive. in 2007, i made a analysis was done by the williams institute which drew the same conclusion. it is my understanding that for more than 40 years your organization has made available to lgbt people a nationwide counseling lines. i'm imagining that you have gathered statistics over that. of time as well. could you discuss how the conclusions of the 50 studies and the williams institute meta-analysis compared to the statistics that you have gathered over this period? and could you also identify the kinds of discrimination that your callers identify as pertinent to this particular inquiry? crocs what we see -- kate: many of the calls that we get are from individuals where there are no protections. if they live in a state where there are protections, it it is an easy answer for them. we encourage them to file a complaint. we refer them to attorneys who do discrimination cases. there is recourse that they can taste -- t