good morning, hall green health. sarah speaking, how may i help you? doctor sonia ashraf. i will ring the first patient and just get their consent. today, on the phone orface to face... so, this was the higher dose... ..she will talk to dozens of patients. how long have you been feeling like this? it's a big operation, home to more than 20 gps, as well as nurses, physios and pharmacists, contacted by around 1000 patients every day. every single patient is unique. we have absolutely no idea what will walk through the door. ..and what's this about going homeless? what's happening there? this surgery will see more patients in a day than the local a&e. you mentioned it on your rings. but compared to hospitals, gps work on a much more limited budget. the amount of investment put into general practice is stilljust not enough. we then have to start thinking of ideas for smarter working. can i take a date of birth, please? and this is what smarter working looks like. making sure enough call handlers are working when the lines are busiest. any time between 8:30a

good morning, hall green health. sarah speaking, how may i help you? st get their consent. today, on the phone or face—to—face. .. so, this was the higher dose... ..she will talk to dozens of patients. how long have you been feeling like this? it's a big operation, home to more than 20 gps, as well as nurses, physios and pharmacists, contacted by around 1000 patients every day. ..and what's this about going homeless? what's happening there? this surgery will see more patients in a day than the local a&e. you mentioned it on your rings. but compared to hospitals, gps work on a much more limited budget. the amount of investment put into general practice is stilljust not enough. we then have to start thinking of ideas for smarter working. i can't guarantee... can i take a date of birth, please? and this is what smarter working looks like. making sure enough call handlers are working when the lines are busiest. any time between 8:30am and 6:30pm, the phones are live and there's not many periods throughout the day that it goes quiet enough for them to be abl